Policy Communications Specialist
Policy Communications Specialist
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Job Description
The Claims Policy & Communications Specialist develops maintains and implements toptier collateral and procedures to support claims handling and settlement ensuring compliance with regulatory standards. This role is key in delivering relevant highquality knowledge resources that adapt to the evolving needs of the business and regulatory environment.
In this role you will:
- Develop maintain and implement bestinclass collateral to support claims handling and settlement ensuring full compliance with regulatory and brand standards.
- Lead the creation and upkeep of policies procedures and guidelines that support efficient claims assessment and handling.
- Oversee internal claims policies and processes to ensure alignment with regulatory requirements and TALs claims philosophy.
- Manage projects aimed at improving TALs compliance with regulatory obligations and enhancing customer service.
- Foster strong stakeholder relationships to deliver the highest level of service to customers while providing subject matter expertise on claims policy and practices.
Qualifications :
- Minimum 2 years experience in Life Insurance Claims or similar role with exposure to correspondence guideline or procedure drafting.
- Welldeveloped selfmanagement skills including planning prioritising and time management.
- Ability to work in a fastpaced environment and manage competing deadlines in a professional manner.
- An enthusiastic approach to work and willingness to help with tasks at hand.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.
As part of the recruitment process there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Additional Information :
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people individuals from all backgrounds including those with caring responsibilities people living with disability and individuals from the CALD and LGBTQI communities to apply. Even if you dont check every box in the criteria above we encourage you to apply today or get in touch with us here.
To provide you with the best experience we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey please read our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based the land of the Gadigal people of the Eora Nation and recognise their deep connections to the land sea and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past present and emerging.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
