ProjectService Manager - Hybrid
ProjectService Manager - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
We currently have a vacancy for a Project/Service Manager (Microsoft 365 expertise) fluent in English to offer his/her services as an expert who will be based in Luxembourg. The work will be carried out either in the companys premises or on site at customer premises. In the context of the first assignment the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.
Your tasks:
- Ensure project delivery within time scope and budget;
- Manage onboarding of new tools or features;
- Identify and mitigate project risks and issues;
- Engage stakeholders to understand collaboration needs and pain points;
- Lead change management efforts (communications training adoption strategies);
- Coordinate with support teams for incident resolution and problem management;
- Maintain a service catalogue and knowledge base for collaboration tools;
- Collect user feedback and continuously optimize service delivery;
- Drive automation and workflow improvements to boost productivity;
- Run pilots and proofofconcepts for new collaboration technologies;
- Design usercentric solutions for productivity workflows.
Requirements
- University degree in IT or relevant discipline combined with minimum 15 years of relevant working experience in IT;
- Minimum 15 years of experience in project and/or service management in the IT field;
- Minimum 5 years experience in the field of collaboration and productivity within a large organization;
- Experience with document collaboration platforms and solutions based on Microsofts Online services and related technologies;
- Experience in designing rolling out and overseeing each component of the ecosystem in Microsoft 365;
- Experience in managing service delivery for collaboration platforms (M365 etc.;
- Experience with monitoring ticket queues SLAs and service quality
- Experience with defining and enforcing collaboration platform governance (naming conventions access control data classification);
- Experience in executing horizontal projects in largescale organizations;
- Experience in sensitive data storage in Microsoft cloud environments;
- At least one version of Project Management certification and at least one certification in Service Management is required for the role;
- Excellent command of the English and French language.
Benefits
If you are seeking a career in an exciting dynamic and multicultural international environment with exciting opportunities that will boost your career please send us your detailed CV in English.
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.
Akanksha Verma <>
https://apply.workable/europeandynamics/j/1379D53C20/
Details:
Positions: Project/Service Manager (Microsoft 365 expertise)
Deadline: 03/04/2025
Location: Luxembourg
Rate: max daily 770 EUR/day gross (all in).
Client: European Commission
Please note that we can consider only EU candidates for this position due to security clearance requirements.
Employment Type
Full Time
