Customer Operations Engineer
Customer Operations Engineer
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Wanna join the adventure
COEs ensure exceptional customer experiences throughout Loft mission deployments leveraging deep technical knowledge to address customer objectives and serve as the primary contact for onorbit mission facilitating issue resolution and collaboration with Product teams. Working closely with customers and internal stakeholders youll develop and deploy missions within the Loft framework refining Cockpits functionality through automation and feedback interpretation to align with evolving user needs. COEs excel in software development testing space operations and solutions engineering driven by a commitment to delivering outstanding customer satisfaction.
*Research shows that while men apply to jobs where they meet an average of 60 of the criteria women and other marginalized people tend to only apply when they meet 100 of the qualifications. At Loft we value respectful debate and people who arent afraid to challenge assumptions. We strongly encourage you to apply even if you dont check all the boxes.
About This Role:
- Serve as Lofts frontline interface with customers helping them use Cockpits tools effectively for mission planning and payload operations
- Work with customers and internal stakeholders to identify the lowest friction solutions to customer needs
- Improve Cockpit functionality as a developer through implementation improvements and automation
- Help translate feedback from customers into a Cockpits feature roadmap
Must Haves:
- Minimum 3 years experience in space company or organization with exposure to satellite operations and/or assembly integration and test
- Exposure to both ground software and flight software (note: you will not be expected to write flight software)
- Experience writing software scripts in Python
- Exposure toDocker containers as well as general DevOps exposure
- Preferred: Experience with GNC / Orbits
Nice to Haves:
- Exposure toDocker containers as well as general DevOps exposure
- GraphQL UI Design
- Experience operating systems at scale
Some of Our Awesome Benefits:
- 100 companypaid medical dental and vision insurance option for employees and dependents
- Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
- 100 employer paid Life AD&D ShortTerm and LongTerm Disability insurance
- Flexible Time Off policy for vacation and sick leave and 12 paid holidays
- 401(k) plan and equity options
- Daily catered lunches and snacks
- International exposure to our team in France
- Fully paid parental leave; 14 weeks for primary caregiver and 10 weeks for secondary caregiver
- Carrot Fertility provides comprehensive inclusive fertility healthcare and familyforming benefits with financial support
- Offsites and many social events and celebrations
- Relocation assistance when applicable
$100000 $140000 a year
State law requires us to tell you the base compensation range for this role which is $100000 $140000 (depending on location) per year which is determined by your education experience knowledge skills and abilities. The salary range for this role is intentionally wide as we evaluate individuals based on their unique experience and abilities to fit our needs. Most importantly we are excited to meet you and see if you are a great fit for our team. What wecantquantify for you are the exciting challenges supportive team and amazing culture we enjoy.
Who We Are
Our standard interface enables us to fly multiple customer payloads on the same satellite with capabilities such as earth imagery weather & climate /science data collection IoT connectivity inorbit demonstrations and national security missions. Our customers trust us to manage their space infrastructure so they can focus on what matters most to them: operating their mission and collecting their data.
At Loft youll be given the autonomy and ownership to solve significant challenges but with a closeknit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career.
We value kind supportive and teamoriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international you will need strong English skills to better collaborate easily communicate complex ideas and convey important messages.
With 4 satellites onorbit and a wave of exciting missions launching soon we are scaling up quickly across our offices in San Francisco CA Golden CO and Toulouse France.
As an international company your resume will be reviewed by people across our offices so please attach a copy in English.
Employment Type
Full-Time
Key Skills
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