Knowledge Manager
Knowledge Manager
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
We are seeking a Knowledge Manager to support the Compartmented Enterprise Services Office (CESO) Task Order for the GIG Service Management Operations II (GSMO II) contract. This person should be a seasoned selfmotivated professional with at least 5 years of experience providing mission impact through knowledge management tools and concepts. A skilled knowledge manager knowledgeable and experienced in military and DoD environments providing content document and records management support to teams developing high impact decision quality products for senior leaders. We are looking for a selfstarter with experience leveraging Microsoft office products to build graphics charts and high impact briefing materials as well as hands on experience developing data centric SharePoint Jira and other cloud hosted metriccentric dashboards. Your role will be critical in building decision quality products that derive knowledge and insight from raw realtime and neartime data sources. With the CESO program the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment which provides secure information sharing to the community into a more mature service offering to meet the DoD and intelligence communities. As part of this task order Leidos will manage the commercial cloud migration and disestablishment of legacy systems fully automate the continuous development & continuous integration environment fourth estate consolidation professionalize services ITIL/DevSecOps based processes improve the customer experience 1st call resolution and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Develop in coordination with the Government Training and Knowledge Transfer requirements and policies.
- Develop document and maintain training and knowledge transfer procedures that meet requirements and adhere to defined policies.
- Develop enduser training and knowledge management materials in support of new releases.
- Develop implement and maintain a CESOaccessible knowledge database/portal.
- The Contractor shall maintain and ensure proper retention of all documents files presentations and materials in accordance with CESO knowledge management practices.
- Support and sustain enduser online/portal access to service requests and incident reports.
- Develop and provide operational reports and dashboards (e.g. daily weekly monthly) that provide status of operational activities production issues and key operational metrics.
- Develop and deliver improvement plans as required to meet SLAs.
- Develop document and maintain service level monitoring and reporting procedures that meet requirements and adhere to defined policies.
- Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems root cause known errors workarounds and problem resolution actions are recorded and tracked. This knowledge base can be the same knowledge base as used by incident management.
- Provide unrestricted read access by CESOauthorized staff and other CESO designated personnel to all current and historical problem management records and knowledge base data.
- Identify develop document and recommend appropriate workarounds for known errors of unresolved problems notify incident management and all other appropriate stakeholders of its availability if approved. Document the workaround in the knowledge base.
- Document and update problem management knowledge base with information regarding problem resolution actions activities and status and notify all appropriate stakeholders of availability of information.
- Coordinate with CESO and thirdparty service providers to ensure that knowledge on problems related to other IT service areas is captured and entered in a centralized problem management knowledge base.
- Create maintain documents to ensure the data is accurate and easily retrievable contributing to the effective content organization and retrieval processes within a SharePoint environment
- Maintain metadata associated with publication dates author information keywords and other structure data associated with articles.
- Knowledge and experience with creating and mainlining document control naming convention structure associate with knowledge management practices.
- 5 years of handson experience providing mission impact through knowledge management tools and concepts.
- Experience with MS SharePoint making and managing document libraries and list.
- Understanding of networking and operating systems technologies.
- Candidate must possess an active DOD Top Secret/SCI level security clearance and be eligible to obtain and maintain a CI/Poly
- Experience working in a high optemp Top Secret environment.
- Ability to translate highly technical matter to nontechnical audience.
- Excellent communication skills
- Prior experienced with DISA and DISAs support to mission partners
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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