Receptionist
Receptionist
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Job Description
About the Y Northern Territory (Y NT)
Everyone at the Y NT is dedicated to supporting children young people and communities to thrive. Whether its at Early Learning Centres Outside Hours School Care at their Recreation centres Aquatic facilities in their Youth Programs Remote Pools program or at the Hostel the Y is committed to supporting Territorians to be connected educated resilient and healthy.
The Opportunity
The Y Northern Territory is looking for a professional and friendly Hostel Receptionist to join our team based in the Darwin CBD. The Hostel primarily accommodates long term residents over the age of 18 and caters for a wide range of demographics within its guests.
The Y NT is peoplefocused and is dedicated to making a positive community impact in all the work we do by providing a quality service while supporting our staff to be the best they can be. If you have welldeveloped empathy patience and understanding with a true passion and desire to make a positive impact for a broad range of people from all walks of life providing excellent customer service we want to hear from you.
The role of the Receptionist is the face of the Hostel and the first point of connection with guests and the community. The role is a combination of engagement with Hostel guests and administrative tasks. Excellent people skills are essential along with time management.
Benefits
- 5 Weeks Annual Leave.
- Access to the recreation facilities we manage.
- Discounted rates at Y Childcare Centres.
- Not for profit salary packaging (up to $15900 tax free/FBT Exempt $2650 meals and entertainment).
Key Responsibilities
- Provide a high level of friendly polite and helpful customer service to all guests and visitors from check in/out process to responding to guest enquiries special requests and providing information about the hostel and local area.
- Provide a high standard of service for all reservation management answering all incoming calls email and online platform enquiries in a professional accurate and efficient manner.
- Address and resolve guest complaints and issues in a professional prompt and respectful manner ensuring guest satisfaction
- Process payments in a timely and accurate manner ensuring transactions are handled with integrity
- Process bookings follow up of outstanding guest payments and manage guest information in the RMS Booking System in an accurate and timely manner
- Kiosk stock management including processing sales and ordering supplies
- Liaising with other departments i.e. maintenance accounts housekeeping to ensure guest needs are met in a prompt manner
- Reporting and managing noncompliance with Hostel regulations and Conditions of Stay
- Adhering to all health and safety requirements and ensuring the health and safety of all guests in accordance with policy procedure and legislation
Qualifications and Experience
- High school diploma or equivalent; a certificate in hospitality management or business administration is advantageous
- Excellent communication and interpersonal skills
- Strong problemsolving abilities and attention to detail
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficiency in using hotel management software (RMS 9 and Microsoft Office Suite highly regarded.
- Proficiency in English is required
- Previous experience in a guest service human services reception or front desk role preferably in a hotel or hospitality setting highly regarded
- Working with and understanding indigenous people and their culture (desirable)
Mandatory Requirements
YMCA including its Boards of Directors are committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement including but not limited to:
- A national criminal history check;
- An international criminal history check where applicants have worked overseas;
- Holding or obtaining a Working with Children Clearance/ equivalent in accordance with Territory laws;
- Two reference checks.
Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework which includes a thorough safeguarding children and young people induction and a commitment to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.
We cant wait to welcome you to the Y!
If you see yourself as a motivated organised person with experience in the areas required then please apply by submitting your resume and cover letter outlining your experiences.
Please apply via Seek and include a cover letter addressed to Morag MacLennan outlining your suitability for the role.
For a copy of the Position Description please contact
Required Experience:
IC
Employment Type
Full-Time
