Sales Consultant
Sales Consultant
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-03-2025
Job Description
Key details
Location: St Andrews
Hours of work: 37.5 hours per week 09:00 17:30
Days of work:Monday to Friday
Hours of work: 37.5 hours per week 09:00 17:30
Days of work:Monday to Friday
About the role
We have a great opportunity for a Sales Consultant to join our successful St Andrews branch in this newly created role. Its an exciting time to join the team and be part of our ongoing growth ambitions.
Your role as aSales Consultant is to be the first point of contact for all enquiries demonstrating an indepth knowledge of the local property market and an ability to proactively match applicant needs to suitable properties both on and offmarket. By building great relationships with our buyers through regular contact you also proactively identify potential sellers in our buyer database generating new business for the branch and other teams.
Youll have excellent communication and relationshipbuilding skills both facetoface on the phone and via email and be experienced at developing customer relationships and identifying and understanding the needs of potential customers.
Youll ensure compliance with industry regulations and Rettie brand standards and be committed to delivering an exceptional customer experience. Bringing a positive mindset to everything you do; youll strive to go above and beyond and be selfmotivated to meet and exceed individual and team targets.
Your role as aSales Consultant is to be the first point of contact for all enquiries demonstrating an indepth knowledge of the local property market and an ability to proactively match applicant needs to suitable properties both on and offmarket. By building great relationships with our buyers through regular contact you also proactively identify potential sellers in our buyer database generating new business for the branch and other teams.
Youll have excellent communication and relationshipbuilding skills both facetoface on the phone and via email and be experienced at developing customer relationships and identifying and understanding the needs of potential customers.
Youll ensure compliance with industry regulations and Rettie brand standards and be committed to delivering an exceptional customer experience. Bringing a positive mindset to everything you do; youll strive to go above and beyond and be selfmotivated to meet and exceed individual and team targets.
About you
This is an ideal role for someone with experience in a customer facing role who can show confidence in interacting with clients in person over the phone and via email.
As well as being customerfocused youll demonstrate strong skills in collaboration communication problemsolving and planning & organising. Bringing a positive mindset to everything you do; youll strive to go above and beyond and be selfmotivated to deliver great service to colleagues buyers and sellers.
As well as being customerfocused youll demonstrate strong skills in collaboration communication problemsolving and planning & organising. Bringing a positive mindset to everything you do; youll strive to go above and beyond and be selfmotivated to deliver great service to colleagues buyers and sellers.
Key responsibilities
Core Responsibilities Adhering to the agreed Sales systems and processes specifically:
- Meeting and exceeding targets for generating market appraisal appointments and contributing proactively to the branch targets as defined in the business plan.
- Building relationships with applicants through regular contact and promotion of the Rettie Group services to convert them into valuations for own/other branches
- Be the first point of contact for all inbound enquiries (email phone and in person) qualifying their requirements in detail and recording this information accurately inour database Reapit
- Responding to Home Report and brochure/property information requests
- Carrying out property matches inReapitfor all new property launches and following up by phone and emailin order togenerate potential buyers from the database
- Arranging viewings and where applicable booking time in Valuers diary or that of Viewing Agent
- Actively seeking opportunities to present applicants with properties that match their needs (onmarket and offmarket)
- Trained to expert standard on sales database Reapit and proactively using the relevant database functionality and reporting features
- Local canvassing activity
- Recordingaccurateand detailed customer information to build a database of future potential sellers and buyers
- Contributing content for the social media profile of the branch using relevant platforms
- Generating positive customer review profiles for the branch (Google Reviews etc.
- The accuracy of all property marketing materials
- CPR & BPR 2008
- Data Protection Act2018
- AntiMoney Laundering Regulations
Key requirements
Essential
- Driving licence
- Experienced in providing exceptional standards of customer service
- Proven ability to develop customer relationships to generate business
- Proficient in the use of IT systems including MS Teams Word Excel & Outlook
- Prior experience of Reapit or a comparable database product
- Local market knowledge
- Knowledge of the residential sales processes with the Scottish market
Competencies
- Customer focus
- Collaboration
- Communication
- Planning and organising
- Problemsolving
- Positive mindset
About us
When you join Rettie youll discover the difference you can make. Were a growing and ambitious company but at our foundations we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork Determination Dependability and Ambition guide our actions and behaviours towards our clients and each other daily. Based on these values we aspire to cultivate and grow diverse capable teams in an environment which will help you realise your career potential.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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