Implementation Engineer
Implementation Engineer
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Job Description
Company Description
Sutherland is seeking an analytical and attentive person to join us as Professional Services Engineer will be responsible for installing deploying upgrading and supporting NICE product/platforms at the customer site. Should be able to draft the plan outline the checks and deploy and explain it to the customer and related counterparts. The engineer will manage NICE related issues and outages in a timely manner and enhance the clients ability to maintain the NICE system. In addition the OSS Engineer will assist with NICE projects installations and change management as required to support the customers environment and infrastructure. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
Job description
- Implement and deploy NICE Systems solutions for customers.
- Provide L1/L2 support for NICE products.
- Manage incidents and resolve issues effectively and promptly.
- Collaborate with customer system engineers to ensure the stability of NICE infrastructure.
- Document system specifications and generate system health reports.
- Assist with installation maintenance and change management projects.
- Provide basic training on NICE applications to customer engineers.
- Administer and configure users within the NICE system.
- Work closely with vendors and other stakeholders to resolve technical issues.
Qualifications :
Qualifications
- Degree in Systems Engineering Electronic Engineering or related fields (preferred).
- English B2 proficiency
- 3 years of experience in similar roles.
- Experience in VoIP data networks and security.
- Proficiency in Windows OS SQL/MySQL databases and scripting.
- Familiarity with PBX ACD CTI platforms such as Avaya Cisco Genesys (preferred).
- Certifications in HP MCSE MCP VoIP CTI (a plus).
- Strong problemsolving and customer service skills.
- Ability to work in a dynamic and evolving environment.
- Availability to work in a 24x7 shift model including weekends.
Additional Information :
This is a Hybrid position in Bogot Colombia. Enjoy the benefits of joining a Great Place to Work company working for the worlds biggest technology companies
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
