Sr Cloud Engneering Support Specialist
Sr Cloud Engneering Support Specialist
Posted on :
01-04-2025
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1 Vacancy
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Job Description
This is a remote position.
At RapidScale exceptional technology is powered by exceptional people. As a growing leader in secure reliable managed cloud solutions we help SMBs and enterprises simplify IT and unleash innovation. With a strong focus on Google Cloud alongside AWS and Azure as well as a full suite of Private Cloud and Cybersecurity solutions RapidScale enables businesses to turn technology into a competitive advantage. As part of the Cox family of companies we offer bestinclass benefits a commitment to worklife balance and an awardwinning workplace experience.
As a Senior Cloud Engineering Support Specialist in our Network Operations Center (NOC) you will play a critical role in ensuring the operational success of Google Cloudbased infrastructures for our clients and internal teams. This role is ideal for individuals eager to specialize in Google Cloud while gaining handson experience in cloud operations.
Responsibilities:
Monitor and manage Google Cloud infrastructures using industryleading Remote Monitoring and Management (RMM) tools.
Onboard and offboard clients ensuring seamless GC service integration.
Troubleshoot and resolve issues related to Google Cloud instances storage networking and security.
Perform proactive GC environment health checks and remediation.
Develop and implement automation scripts using Python Terraform and PowerShell.
Provide technical support to clients ensuring minimal downtime and optimal performance.
Leverage Google Cloud Operations Suite (formerly Stackdriver) for log analysis alerting and troubleshooting.
Manage Google Cloud IAM for security and access control.
Collaborate with cloud engineers DevOps teams and security specialists to optimize operations.
Reduce Mean Time to Resolve (MTTR) incidents through automation and process enhancements.
Maintain uptodate documentation of troubleshooting procedures and best practices.
Requirements
High School Diploma/GED and 5 years of experience in a related field or Google Cloud certifications (e.g. Google Associate Cloud Engineer Google Professional Cloud Architect) with 2 years of experience.
Experience with Google Cloud remote monitoring and management tools.
Familiarity with GKE Cloud Run and hybrid cloud solutions.
Proficiency in automation development using Terraform Python or Bash scripting.
Strong troubleshooting skills in Google Cloud and Linux environments.
Experience using JIRA ServiceNow or similar service request ticketing systems.
Ability to analyze data and recommend performance monitoring KPIs and SLAs.
Passion for cloud technology innovation and continuous learning.
Preferred Qualifications:
Additional cloud certifications (e.g. AWS Azure) for multicloud exposure.
Experience with Google Cloud AI & ML services.
Background in DevOps methodologies and CI/CD pipelines.
Knowledge of Google Cloud cost optimization strategies.
Candidates can be fully remote from anywhere in the US working EST timezone
Potential to extend Yes
Potential to Convert Yes (Please include FTE salary requirements in the Notes section. Not on the resume)
Education: Bachelors Degree
Requirements: B.S. degree in Computer Science, Software Engineering, MIS or equivalent 5+ years Salesforce development experience across multiple clouds 5+ years of experience with technical Salesforce implementations & development projects 4 + years in a consulting environment Strong client management & client communication experience 3+ years experience in Financial Services (Banking, Wealth & Asset Management expertise highly desired) 2+ years Financial Service Cloud (FSC) required Strong understanding of relational databases & working with large data sets Application development experience with Apex, JavaScript, Java, C#, SQL or similar Proficiency with APIs -- REST and SOAP-based web services (SOA) Experience in Object Oriented concepts and design, experience with OO languages Proficient in SFDC technologies including configuration and custom development Active in the Salesforce or other technical communities in the form of blogs, stack exchange posts, github and the like. Preferred Skills & Attributes: Experience working with On & Off-Shore teams Leadership/mentorship of more junior developers & other technologists Polyglot with experience in both OO and functional programming languages like Java, Ruby, Python, JavaScript One or more current Salesforce certifications Nice to Have experience; nCino, velocity, Omni, MuleSoft
Employment Type
Full Time
Key Skills
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