Call Center Agent Cuernavaca Mexico
Call Center Agent Cuernavaca Mexico
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Call Center Agent you will be responsible for handling inbound customer inquiries assessing their needs and converting calls into towing jobs. Your role requires excellent communication skills problemsolving abilities and the ability to work efficiently in a fastpaced environment.
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Actively listen to customers understand their towing and roadside assistance needs and offer appropriate solutions.
3. Provide accurate information about services pricing and estimated arrival times.
4. Convert inbound calls into leads by gathering relevant details such as vehicle location issue type and service requirements.
5. Secure towing and roadside assistance jobs by effectively communicating service benefits and addressing customer concerns.
6. Handle customer inquiries complaints or concerns professionally and escalate issues when necessary.
7. Work closely with dispatchers and service providers to coordinate job fulfillment.
8. Meet or exceed key performance indicators (KPIs) such as conversion rates call handling time and customer satisfaction scores.
WORK CONDITION
1. This is a onsite position requiring a stable internet connection and a quiet workspace. Location of office: C. Mariano Riva Palacio 1 Col del Lago 62470 Cuernavaca Mor. Mexico
2. Agents must be available to work shifts aligned with Pacific Standard Time (PST).
3. Compensation is provided on a weekly basis.
4. The call center operates 24/7 and agents will work in rotating shifts including nights weekends and holidays as needed.
Requirements
1. Senior High school graduate or equivalent (Bachelor s degree is a plus).
2. Prior experience in customer service call centers or sales is preferred.
3. Strong verbal and written communication skills in English.
4. Comfortable using computers CRM software and call center applications.
5. Proficiency in Google Maps to accurately identify customer locations and dispatch services efficiently.
6. Ability to think quickly assess customer needs and provide solutions.
7. Capable of handling multiple calls and tasks efficiently in a fastpaced environment.
8. Must be able to work fulltime on Pacific Standard Time (PST) schedule.
9. Experience in towing services roadside assistance or related industries (is a plus).
Support Customers in Need: Handle inbound calls from customers in North America, providing quick and reliable assistance. Turn Inquiries into Solutions: Convert leads into towing jobs by understanding customer needs and recommending services. Be the Voice of Reassurance: Offer a calm and empathetic presence to customers during stressful situations. Stay Organized: Accurately log all customer interactions and job details into our system. Collaborate for Success: Work with a dynamic team to meet performance goals and deliver excellent results.
Education
At least 2nd-year college or Senior high school graduate (with experience), or high school graduate with at least 6 months experience.
Employment Type
Full Time
