Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Virtual Rockstar is seeking a Medical Virtual Assistant to join our client s team. This fulltime remote position will serve as a client liaison and be the "face" of the clinic. You will play a key role in managing client interactions scheduling appointments assisting with insurancerelated tasks and ensuring smooth communication between patients therapists and the clinic s operations team.
About our client:
Our client is a leading provider of speech therapy services in Hawai i dedicated to empowering individuals of all abilities across the state. The clinics mission is to ensure that every person regardless of their physical cognitive communicative or socioeconomic background has access to highquality care that supports them in reaching their full potential. Our client is focused on expanding services across Maui neighboring islands and eventually statewide with an emphasis on optimizing caseload management promoting consistent client attendance and ensuring accurate and comprehensive billing.
Responsibilities:
Client Support: Answer patient calls emails and inquiries; provide excellent customer service and assistance with scheduling rescheduling and appointment confirmations.
Scheduling & Calendar Management: Coordinate and maintain the daily schedules of speech therapists ensuring that their caseloads are efficiently filled.
Appointment Management: Confirm patient appointments reschedule when necessary and manage the clinic s appointment calendar.
Insurance & Billing Support: Work alongside the internal operations assistant to assist with insurancerelated tasks such as eligibility and benefit verification following up on copayments and explaining insurance benefits to patients.
Patient Records: Maintain accurate and uptodate patient records within the clinic s electronic medical records (EMR) system.
Communication: Send personalized communication to patients regarding appointments rescheduling and insurance queries. Follow up with patients for feedback and inquiries.
Administrative Support: Prepare documents handle email correspondence post payments to patient accounts and assist with the generation and sending of invoices.
Confidentiality & Privacy: Ensure all patient information is handled confidentially and in accordance with HIPAA regulations.
Requirements
Strong communication skills and a friendly patientcentered demeanor.
Previous experience in a medical office or healthcarerelated setting (preferred but not required).
Knowledge of insurance billing and benefits.
Experience with or willingness to learn software such as Fusion Web Clinic Google Workspace and Ring Central.
Ability to multitask and manage time effectively in a fastpaced environment.
Strong organizational skills attention to detail and proactive problemsolving abilities.
Ability to work independently and remotely while maintaining strong team collaboration.
Knowledge of HIPAA regulations and maintaining patient confidentiality.
Flexibility to adapt to changing needs and schedules.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
