Customer Service
Customer Service
Posted on :
01-04-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and customerfocused Customer Service Representative to join our dynamic team in Bengaluru India. As a key member of our organization you will be responsible for providing exceptional support to our valued customers ensuring their satisfaction and fostering longterm relationships.
- Preparing Proforma invoice through SAP to collect the customer advance payment.
- Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
- Tracking stock status in SAP on daily bases.
- Follow up the order status with factory manager for the quick delivery of the products.
- Provide Order status to customer and coordinating with freight forwarder for the shipment.
- Prepare invoices and packing list in SAP and sending it to customer and forwarder.
- Collecting certificates from quality team and send it to customers.
- Follow up with forwarder for ETA VESSEL and BOL details for the shipment.
- Payment follows with customer.
- Update Open Order Report Order intake Report on time.
- Prepare reports and send it to customers and Sales Managers.
- Instruct sales team to plan new orders based as per current inventory.
- Handle Customer claims queries
Qualifications :
- Proven experience in customer service or a related field
- High school diploma or equivalent; bachelors degree is a plus
- Excellent verbal and written communication skills in English
- Strong problemsolving abilities and attention to detail
- Proficiency in using CRM systems and Microsoft Office suite
- Ability to multitask and work efficiently in a fastpaced environment
- Patient and empathetic approach to handling customer concerns
- Teamoriented mindset with the ability to work independently when required
- Flexible and adaptable to changing priorities and work schedules
- Resilient with the ability to maintain composure in challenging situations
- Strong time management and organizational skills
- Basic technical understanding to troubleshoot common customer issues
- Commitment to delivering exceptional customer experiences
Additional Information :
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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