Customer Care Rep Hybrid Position
Customer Care Rep Hybrid Position
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Follow orderentry protocols and processes to accurately enter faxed and emailed orders.
- Escalate issues to the Customer Care Manager as needed for resolution of large pricing discrepancies complaints orders that appear to be in error etc.
- Assist in sending out and recording demo equipment to field reps and customers.
- Assist in the daily operation of the department.
- Promptly and regularly provide any feedback gained from customers about product coverage customer coverage and competitive information.
- Proactively engage in increasing product and industry knowledge on Radiation Oncology.
- Performs other tasks as directed by Management.
Job Specifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education Experience and Certifications
- Minimum of a high school diploma (some college preferred) AND two years of data entry order entry customer service or medical assistant experience.
Essential Knowledge Skills and Abilities
- Demonstrate excellent written and oral communication skills.
- Possess strong interpersonal and teamwork skills.
- Attention to Detail The job requires being careful about detail and thorough in completing work tasks.
- The ability to communicate information and ideas in writing so others will understand.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to see details at close range (within a few feet of the observer).
- The ability to speak clearly so others can understand you.
- Keeping uptodate technically and applying new knowledge to your job.
- The ability to provide training and information about the safety and proper operation of equipment and systems.
- The ability to read and understand written instructions.
- Knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar.
- Computer skills to include proficiency in Microsoft Office software.
- The ability to type 40 wpm and 10key.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We have two locations and are seeking candidates in the Avondale PA area OR Orange City IA area.
Employment Type
Full-Time
