Senior Desktop Support Analyst - Hybrid
Senior Desktop Support Analyst - Hybrid
Posted on :
16-03-2025
Employer Active
1 Vacancy
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Job Description
Start your next chapter at Revecore! For over 25 years weve been at the forefront of specialized claims management helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. Were powered by people driven by technology and dedicated to our clients and employees. If youre looking for a collaborative and diverse culture with a great work/life balance look no further.
As part of our teamyoullbe rewarded with:
As part of our teamyoullbe rewarded with:
- Medical dental vision and life insurance benefits from the start of your employment
- 12 paid holidays and flexible paid time off
- 401(k) contributions
- Employee Resource Groups that build community
- Career growth opportunities
- An excellent work/life balance
Location: Hybrid Franklin TN
As a Senior Desktop Support Analyst you will:
Oversee and manage all enduser desktop hardware mobile devices software applications operating systems and network connectivity. Provide Tier 2 support for all ITrelated technical issues encountered by end users. The ideal candidate will possess an indepth knowledge of desktop operating systems hardware software applications and demonstrate a strong commitment to excellence in customer service.
Duties and Responsibilities
- Support endusers with hardware software and network issues both onsite and remotely.
- Manage and resolve service tickets documenting solutions.
- Monitor hardware software and licenses; recommend purchases.
- Manage VOIP Phone Systems
- Administer Virtual Desktop in a VMware and Azure Environment
- Administer server applications like Faxing FTP Printing DNS DHCP etc.
- Developing baseline operating system images for deployment using Windows Deployment Services (WDS) and Microsoft Intune
- Utilize PowerShell or other automation tools to streamline repetitive tasks.
- Update management on end user needs and trends regularly.
- Conduct new hire and onboarding training.
- Configure and evaluate new product features within Operating Systems and Applications.
- Develop modify and resolve issues with Group Policies (GPO)
- Support all types of printers including copiers and zebra printers.
- Participate in the IT rotation for afterhours oncall support.
- Mentor junior technicians as needed.
- Collaborate with thirdparty vendors on complex technical matters.
- Administer file and folder NTFS permissions as well as sharing permissions.
Other Skills and Abilities
- Skilled in Microsoft Active Directory and EntraID
- Skilled in Microsoft Office Teams OneDrive SharePoint
- Proficient in both Windows and MAC operating systems
- Proficient with Exchange Online
- Proficient with Microsoft 365 Admin Center
- Proficiency in Networking protocols: TCP/IP SFTP HTTP DNS DHCP SMTP
- Excellent at providing highquality customer service to endusers.
Education
- Minimum 4 years experience as a Desktop Support Technician
- Preferred certifications: CompTIA A Network Security; Apple Certified (ACSP) AZ104
- Associates degree in computer science IT or related field
Revecore is an equal opportunity employer that does not discriminate based on race color religion sex or gender gender identity or expression sexual orientation national origin age disability status veteran status genetic information or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity enriches our culture and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds perspectives and abilities to apply.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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