Group Manager - Client Services
Group Manager - Client Services
Posted on :
16-03-2025
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1 Vacancy
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Job Description
About Us:
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit www.infosys to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
Infosys is seeking a Group Manager Client Services to support lead and grow our business within an existing large account in our Financial Services business.
This is a leadership role within an existing Account team and will focus primarily on winning large strategic opportunities within a strategic account. The leader would be accountable to manage 150200M AUD portfolio and would have a team of 34 manager/ Associate manager client services. They would be expected to manage Sr. client relationships independently including relationships with commercial / procurement and Business leadership. They should be able to handle independently Account initiatives across the whole account 300M AIUD or more size) like executive governance across team initiatives and strategy implementation etc.
The role will support and in some instances lead the preparation and of the Account Strategy & Plan generate and review Sales Plan/pipelines support and review proposal preparation and take accountability for outcomes around winning new deals and growing the Infosys footprint within the account.
Location:Sydney Australia
Roles and Responsibilities:
Skill/Experience Requirements:
You will bring seniorlevel experience in clientfacing roles or account management leadership roles along with experience in managing large & varied business portfolio.
Endtoend Account ownership including Account forecasting budgeting operations and overall P&L.
Required skills
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit www.infosys to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description:
Infosys is seeking a Group Manager Client Services to support lead and grow our business within an existing large account in our Financial Services business.
This is a leadership role within an existing Account team and will focus primarily on winning large strategic opportunities within a strategic account. The leader would be accountable to manage 150200M AUD portfolio and would have a team of 34 manager/ Associate manager client services. They would be expected to manage Sr. client relationships independently including relationships with commercial / procurement and Business leadership. They should be able to handle independently Account initiatives across the whole account 300M AIUD or more size) like executive governance across team initiatives and strategy implementation etc.
The role will support and in some instances lead the preparation and of the Account Strategy & Plan generate and review Sales Plan/pipelines support and review proposal preparation and take accountability for outcomes around winning new deals and growing the Infosys footprint within the account.
Location:Sydney Australia
Roles and Responsibilities:
- Identify and drive large and strategic opportunities within the account for net new business: Work on proactive and strategic deals focus on opening new buying centres in the account.
- Proactively work with clients to shape strategic / large deals in new & existing areas within the strategic account.
- Drive higher penetration of Infosys Services within the account: Establish and execute sales origination process in collaboration with the Service Line partners and broader account team.
- As part of RFP responses or proactive proposals create differentiated value proposition and drive the identified sales opportunities to closure.
- Develop and execute focussed campaigns within the account aligned to Infosys priorities (e.g. GenAI) and client needs.
- Commercial shaping of opportunities and business negotiations while establishing partnerships to support client needs.
- Engage with the relevant internal Infosys teams (Legal Finance and other support functions) and Service Lines team for developing solutions.
- Be the escalation point and if needed also directly handle risks and issues related to the accounts.
- Identify and engage with Alliance partners and product vendors as needed to craft endtoend solutions that meet customer needs.
- Accountable to manage 150200M AUD portfolio and would have a team of 34 manager/ Associate manager client services.
- Expected to manage Sr. client relationships independently including relationships with commercial / procurement and Business leadership.
- Able to handle independently Account initiatives across the whole account 300M AIUD or more size) like executive governance across team initiatives and strategy implementation etc.
Skill/Experience Requirements:
You will bring seniorlevel experience in clientfacing roles or account management leadership roles along with experience in managing large & varied business portfolio.
Endtoend Account ownership including Account forecasting budgeting operations and overall P&L.
Required skills
- Strong sales/relationship management/account management experience
- Track record of interacting and building relationships with Headoffs/Directors/General Manager/CXOlevel client contacts and client relationship management.
- Significant business development program management/consulting experience.
- Experience in Technology Consulting & client engagement in a Global Delivery Model within Banking and Financial Services sector.
- Can position industry insights as they pertain to client needs & requirements.
- Deeply understand clients business challenges and provide thought leadership in addressing these issues.
- Handson experience with proposal creation and leading proposal presentations.
- Strong leadership interpersonal communication negotiation and presentation skills.
- Wide variety of IT and business consulting engagement experience.
- Commercially savvy and understands contracts MSA multiple pricing models negotiations.
- Knowledge of industry specific gotomarket solutions.
- Experience managing large multilocation consulting engagement teams.
- Experience of working with Legal Finance and other support functions in large organisations.
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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