Product Service Engineer
Product Service Engineer
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
As a Product Service Engineer at Caterpillar the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel.
Product Service Engineers are responsible for assisting identifying and correcting product deficiencies improving product design and adapting improvements to product in the assigned.
Part of your role will be to keep Engineering other Service Engineering management personnel and the dealer organisation appraised of activities and/or status of product problems. They perform these functions by preparing Failure Analysis Summary Reports and reviewing Problem Lists.
Your main responsibilities will include:
Field Follow and support for New Product Introduction
Responsible for identifying and correcting product deficiencies improving product design and adapting improvements to product in the assigned area of responsibility using the CPI and DSN processes.
Maintain technical liaison between Caterpillar and Dealers utilising the Caterpillar DSN system.
Prepare Failure Analysis Summary Reports Initiate & review Problem Lists and inform appropriate persons on problem solution
When a product problem is solved initiate a Technical Information Bulletin Service Magazine or Service Letter to notify field and dealer personnel and provide a basis for publication to dealers
This position will include travel to Customer mine sites for field follow and investigation
Key Skills Required:
Customer Focus
Data Gathering & Analysis
Service ExcellenceConsulting
Effective Communications
Problem Solving
Relationship Management
Technical Excellence
Top candidates will also have;
Strong Electrical and or Mechanical aptitude from a degree or trade background.
Strong background in machine Electrical and or Mechanical knowledge would be desired.
Excellent communicator with technical clients Good interpersonal skills and the ability to influence and motivate others.
Engineering or manufacturing background plus familiarity with materials equipment and processes
College or university degree or equivalent experience.
Additional information:
The primary location for this position is Burnie Australia
Relocation or work visa sponsorship are not available for this position.
Working environment office based position
2025 Travel domestic and international
Posting Dates:
March 13 2025 March 30 2025Caterpillar is an Equal Opportunity Employer (EEO).
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Employment Type
Full-Time
