This is a remote position.
telecallers job is to speak with customers over the phone to generate sales and gather leads. They may also handle incoming calls schedule appointments and provide product information.
Responsibilities
Make outbound calls to potential customers
Handle incoming calls
Schedule appointments
Provide information about products or services
Follow up with customers
Document customer feedback
Use scripts to inform customers about products or services
Skills required
Communication
Telecallers need to be able to connect with people over the phone.
Problem solving
Telecallers need to be able to analyze situations identify root causes and provide solutions.
Multitasking
Telecallers need to be able to keep track of multiple tasks at once such as checking emails while speaking to a customer.
Adaptability
Telecallers need to be able to adapt to different situations and customers.
Time management
Telecallers need to be able to prioritize activities pursue leads and record information.
Other skills that may be useful Product knowledge Negotiation skills Complaint handling skills Patience and Results orientation.