MS Dynamics CRM Lead - Customer Engagement Modules

Job Description: MS Dynamics CRM Lead Customer Engagement Modules

Mandatory Skills:

• Microsoft Dynamics 365 (Customer Engagement Modules: Service Sales Customer Service Field Service Marketing Project Service)
  

• C# Programming (OOP & DomainDriven Design)
  

• Microsoft Dataverse
  

• Power Platform (Power Apps: Modeldriven Canvas Apps Power Pages Power Automate Power BI)
  

• Dynamics 365 Omnichannel Customer Service (Voice/Telephony Integration)
  

• MS Dynamics 365 Technical Architecture & Design
  

Secondary or Good to Have Skills:

• Azure Cloud Solutions (Azure Functions Logic Apps Web Apps Cognitive Services Azure AI Bot Framework)
  

• ASP Core Web and Portal Development
  

• Banking Domain Experience
  

• Microsoft Dynamics Certification
  

Years of Experience: 79 Years

Role Type: Permanent (Talpro)

CTC Offered: 17 LPA

Notice Period: Immediate

Work Mode: Hybrid

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Role Overview: We are looking for an experienced MS Dynamics CRM Lead specializing in Customer Engagement Modules. The candidate should have extensive experience in Microsoft Dynamics 365 implementation customization configuration and integration across various customer engagement modules. The role demands strong technical leadership architecture skills and the ability to mentor team members effectively.

Key Responsibilities:

• Lead and deliver comprehensive Dynamics 365 solutions focusing on Service Sales Customer Service Field Service Marketing Project Service and Omnichannel modules.
  

• Develop customize and implement Dynamics 365 CRM solutions using C# programming adhering to objectoriented programming principles and domaindriven design.
  

• Design configure and optimize integrations with Microsoft Dataverse and the broader Power Platform ecosystem including Power Apps Power Automate and Power BI.
  

• Set up configure and integrate Omnichannel Customer Service capabilities particularly voice and telephony channels ensuring seamless customer interactions.
  

• Lead Dynamics 365 technical architecture design ensuring solutions are scalable robust and aligned with best practices.
  

• Troubleshoot complex issues within Dynamics 365 environments perform detailed rootcause analysis and implement sustainable longterm fixes.
  

• Mentor guide and lead technical teams providing clear direction best practices and technical expertise.
  

• Communicate effectively with stakeholders facilitating clear understanding and expectation management throughout the project lifecycle.
  

Technical Expertise:

• Minimum of 7 years handson experience with Dynamics 365 CRM across various customer engagement modules.
  

• Deep understanding and proven experience in programming with C# objectoriented principles and domaindriven design.
  

• Extensive experience in Power Platform including Dataverse Power Apps (Modeldriven Canvas Apps Power Pages) Power BI and Power Automate.
  

• Strong expertise in Omnichannel Customer Service setup particularly voice and telephony integrations.
  

• Proven experience in architectural design customization and configuration of Dynamics 365 solutions.
  

• Familiarity with Azure cloud solutions such as Azure Functions Logic Apps Cognitive Services AI and Bot Framework is highly beneficial.
  

• Experience in portal and web application development using ASP Core is advantageous.
  

Soft Skills & Attributes:

• Strong leadership capabilities with experience in mentoring and guiding team members.
  

• Excellent customerfacing communication skills with a consultative approach.
  

• Analytical mindset with robust problemsolving skills.
  

• Selfdriven with the ability to manage tasks independently as well as collaboratively within a team.
  

• Certification in Microsoft Dynamics preferred.
  

• Exceptional proficiency in English communication (written and verbal).
  

If you possess strong expertise in Dynamics 365 CRM and are looking for an impactful leadership role where your contributions directly shape customer engagement experiences we encourage you to join our innovative and collaborative team.

ob Description: MS Dynamics CRM Lead - Customer Engagement Modules Mandatory Skills: Microsoft Dynamics 365 (Customer Engagement Modules: Service, Sales, Customer Service, Field Service, Marketing, Project Service) C# Programming (OOP & Domain-Driven Design) Microsoft Dataverse Power Platform (Power Apps: Model-driven, Canvas Apps, Power Pages, Power Automate, Power BI) Dynamics 365 Omnichannel Customer Service (Voice/Telephony Integration) MS Dynamics 365 Technical Architecture & Design Secondary or Good to Have Skills: Azure Cloud Solutions (Azure Functions, Logic Apps, Web Apps, Cognitive Services, Azure AI, Bot Framework) ASP Core Web and Portal Development Banking Domain Experience Microsoft Dynamics Certification Years of Experience: 7-9 Years Role Type: Permanent (Talpro) CTC Offered: 17 LPA Notice Period: Immediate Work Mode: Hybrid Role Overview: We are looking for an experienced MS Dynamics CRM Lead specializing in Customer Engagement Modules. The candidate should have extensive experience in Microsoft Dynamics 365 implementation, customization, configuration, and integration across various customer engagement modules. The role demands strong technical leadership, architecture skills, and the ability to mentor team members effectively. Key Responsibilities: Lead and deliver comprehensive Dynamics 365 solutions focusing on Service, Sales, Customer Service, Field Service, Marketing, Project Service, and Omnichannel modules. Develop, customize, and implement Dynamics 365 CRM solutions using C# programming, adhering to object-oriented programming principles and domain-driven design. Design, configure, and optimize integrations with Microsoft Dataverse and the broader Power Platform ecosystem, including Power Apps, Power Automate, and Power BI. Set up, configure, and integrate Omnichannel Customer Service capabilities, particularly voice and telephony channels, ensuring seamless customer interactions. Lead Dynamics 365 technical architecture design, ensuring solutions are scalable, robust, and aligned with best practices. Troubleshoot complex issues within Dynamics 365 environments, perform detailed root-cause analysis, and implement sustainable long-term fixes. Mentor, guide, and lead technical teams, providing clear direction, best practices, and technical expertise. Communicate effectively with stakeholders, facilitating clear understanding and expectation management throughout the project lifecycle. Technical Expertise: Minimum of 7 years hands-on experience with Dynamics 365 CRM across various customer engagement modules. Deep understanding and proven experience in programming with C#, object-oriented principles, and domain-driven design. Extensive experience in Power Platform including Dataverse, Power Apps (Model-driven, Canvas Apps, Power Pages), Power BI, and Power Automate. Strong expertise in Omnichannel Customer Service setup, particularly voice and telephony integrations. Proven experience in architectural design, customization, and configuration of Dynamics 365 solutions. Familiarity with Azure cloud solutions such as Azure Functions, Logic Apps, Cognitive Services, AI, and Bot Framework is highly beneficial. Experience in portal and web application development using ASP Core is advantageous. Soft Skills & Attributes: Strong leadership capabilities with experience in mentoring and guiding team members. Excellent customer-facing communication skills with a consultative approach. Analytical mindset with robust problem-solving skills. Self-driven with the ability to manage tasks independently as well as collaboratively within a team. Certification in Microsoft Dynamics preferred. Exceptional proficiency in English communication (written and verbal). If you possess strong expertise in Dynamics 365 CRM and are looking for an impactful leadership role where your contributions directly shape customer engagement experiences, we encourage you to join our innovative and collaborative team.