Systems Engineer

Job Title: Systems Engineer
Location: Arlington VA(Remote)
Duration: 6 Months CTH
Interview: Webex

Notes/ Keys:

• The organization currently has a Systems Engineer responsible for managing systems networking security and endpoint issues while monitoring dashboards.
• They utilize CrowdStrike and Intune for endpoint management along with Okta for identity management Atlassian Cloud for collaboration and Qualys for onpremises vulnerability management.
• With a total of 110 PCs they completed a laptop refresh last year and are fully updated to Windows 11.
• The company operates on Google Workspace and primarily relies on SaaS solutions for backoffice functions.

Main tech:

• Crowdstrike
• Okta
• Qualys
• Google Workspace

General Position Description:

• An experienced energetic and selfmotivated IT professional with strong technical communication and problemsolving skills.
• You will perform independent projects to add functionality or correct problems within the IT infrastructure (servers storage network switches firewalls VPN etc. and to integrate with external partners and Software as a Service (SaaS) platforms.
• You will assist in the daily management monitoring and maintenance of servers networks and all other infrastructure technology.
• You will collaborate with the IT Help Desk and its team members to ensure the highest degree of customer service and lowest incident resolution time possible. The Systems Engineer is responsible for regularly reporting to IT Management on network performance incident trends projects problems and activities.

Requirements:

• Minimum of 5 years of recent enterprise IT support experience including network server workstation and application support
• Two 2 years maintaining/building servers running Windows including versionsand 2019
• Experience managing Microsoft Active Directory and Microsoft InTune and integrating with other systems
• Experience with Amazon Web Services
• Experience in managing and maintaining Google Workspace
• Strong knowledge of network solutions and troubleshooting (Juniper Fortinet)
• Experience with remote access technologies (i.e. FortiClient VPN)
• Experience with VMware ESX configuration and administration
• Experience with enterpriseclass WiFi networking desirable (Juniper MIST)
• Broad experience with Windows desktop software and operating systems
• Demonstrated proficiency in PC architecture operating systems software and other specialized equipment such as scanners printers telephones videoconferencing mobile devices etc.
• Experience with administering backup and system monitoring applications (Veeam PRTG)
• Experience deploying and managing enterpriseclass workstation disk encryption antivirus and antimalware solutions (CrowdStrike)
• General support experience with Macs highly desirable
• Excellent written and verbal communications skills
• Familiarity with Linuxbased applications and operating system support
• Good organizational skills; able to establish priorities manage multiple assignments and work independently
• At least one relevant technical certification (Comptia Microsoft Juniper Google etc.
• Ability to recognize priority issues and escalate accordingly
• Experience using a help desk trouble ticketing system for capturing and updating system/infrastructure issues (Remedy Magic ServiceNow JIRA SolarWinds etc.
• Ability to develop document and conduct training for operational procedures and guidelines
• Selfmotivated; able to work with limited supervision
• Willing to be in a 24x7 oncall rotation

Responsibilities:

• Work as needed on IT projects
• Ensure customer needs are met in a courteous and professional manner
• Create departmental and team procedures installation documentation and work instructions as needed
• Perform monthly patching of Windows servers and laptops
• Act as the Problem Owner for IT system faults including issue identification coordination of staff and vendors to assist in problem resolution
• Plan and execute installation configuration maintenance and troubleshooting of networks software phones and other equipment as needed
• Assist other technicians and IT team members with installation configuration maintenance and troubleshooting problems
• Assist in managing the user environment actively monitoring corporate servers and applications
• Monitor and report on daily system backups
• Respond to server and network alerts as needed
• Work as needed on IT projects and enhancements
• Communicate status (both verbally and written) to management other technical staff and end users
• Maintain infrastructure software/firmware levels troubleshoot and fix problems
• Provide technical support to other business units via telephone or local visits on asneeded basis
• Prepare and update technical documentation
• Maintain awareness of computer industry and keep abreast of technology to be able to recommend new solutions