Platform Operations Engineer
Platform Operations Engineer
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1 Vacancy
Job Description
Job Title: Platform Operations Engineer
Location: Onsite Role (All 5x Days) in Owings Mills MD
Duration: 612 Months Contract
Interview process: Phone followed by Video Interview.
Job Description:
Platform Operations Engineer to support and manage enterpriselevel document creation and content management tools within the Platform Management Group. This role focuses on PlatformasaService (PaaS) operations vendor management and infrastructure/application administration within the network.
For the next two quarters the focus will be on document creation tools including font licensing vendor management and the administration of Adobe Creative Suite. The role primarily involves backend administration rather than direct user support.
Key Responsibilities:
Operations & Platform Management:
- Fulfill daytoday operations tasks related to care and maintenance of the platform including upgrades patches and troubleshooting.
- Act as a Tier 3 escalation point for incidents that cannot be resolved by the help desk or secondlevel support.
- Own production operations including monitoring maintenance and troubleshooting for enterprise document creation tools.
- Participate in offhours support as needed for upgrades patches and major incident resolution.
- Work on longterm projects such as application upgrades which may involve planning and executing weekend deployments.
Vendor & License Management:
- Manage vendor relationships including escalating support issues and coordinating with vendors for application updates and troubleshooting.
- Handle license management tasks such as tracking software licenses running audit reports and ensuring compliance.
- Support font licensing and administration using tools such as ConnectFont (training can be provided).
Application & Infrastructure Administration:
- Administer and maintain Adobe Creative Suite PitStop Pro PDF Creation tools and Adobe Experience Manager (AEM).
- Work with job scheduling or middleware applications to support content management processes.
- Troubleshoot and resolve production issues related to infrastructure and applications.
- Support and optimize content management and document creation workflows.
Qualifications & Experience:
- 3 years of experience in production operations platform administration or enterprise application support.
- Experience in a fastpaced technical environment preferably within financial services or another regulated industry.
- Background in administering enterprise applications or infrastructure.
- Familiarity with license management including desktop software license tracking and audits.
Nice to have: Experience with font management tools like ConnectFont (but training can be provided).
Preferred: Experience with job scheduling middleware or content management systems.
Additional Information:
- This role requires a strong technical background with a focus on operations and production support.
- Oncall responsibilities may be required for specific application upgrades or critical incidents.
- Candidates should be comfortable working in an environment with quick turnaround times and collaborating across IT vendors and business teams.
Employment Type
Full Time
