Project Service Manager EU Citizenship is a must

We are urgently seeking an experienced Project Service Manager to lead the successful delivery of IT projects particularly focusing on collaboration platforms and productivity tools. The role involves managing crossfunctional teams driving change management ensuring adherence to governance and improving service delivery standards within a largescale organization.

The ideal candidate will have a strong background in project and service management with demonstrated expertise in leading complex IT projects within large organizations (over 20000 users) excellent stakeholder engagement skills and certifications in both Project Management (e.g. PMP Prince2 and Service Management (e.g. ITIL). You will also need to demonstrate advanced knowledge of collaboration platforms like Microsoft 365 and outstanding governance and user adoption skills.

Eligibility:

• Must be an EU citizen.
• A security clearance will be required.
• Position is near site (Luxembourg)

Key Responsibilities:

Project Management:

• Ensure project delivery meets scope time and budget requirements.
• Coordinate crossfunctional teams to meet project goals.
• Identify and mitigate project risks and resolve issues proactively.
• Oversee onboarding and rollout of new tools and features.
• Engage stakeholders to understand needs pain points and success metrics.

Service Delivery and Governance:

• Manage service delivery of collaboration platforms (e.g. M365.
• Monitor ticket queues performance SLAs and service quality.
• Coordinate with teams to resolve incidents and manage recurring problems.
• Conduct root cause analyses and implement fixes for recurring issues.
• Define and enforce governance for collaboration platforms including naming conventions access controls and data classification standards.

Change Management:

• Lead organizational change management efforts including communication training and adoption strategies.
• Drive digital literacy and adoption of collaboration tools across departments.
• Design and deliver workshops demos and feedback sessions with stakeholders.
• Collect user feedback and identify collaboration barriers driving continuous service optimization.

Compliance and Optimization:

• Monitor compliance with IT security and data protection policies.
• Design usercentric workflows aimed at increasing productivity through automation and innovative solutions.
• Stay updated on the latest features releases and best practices for collaboration tools.
• Lead pilots and proofofconcepts for new technologies.

Qualifications :

Technical Expertise:

• At least 15 years of experience in IT project/service management roles with 5 years in collaboration and productivity tools within large organizations.
• Strong knowledge of Microsoft 365 and related collaboration tools.
• Proven expertise in managing software adoption strategies and workflow designs for productivity improvements.
• Demonstrated experience in managing service delivery and ensuring SLA compliance.

Certifications (Mandatory):

• At least one Project Management certification (e.g. PMP Prince2 or equivalent).
• At least one Service Management certification (e.g. ITIL).

Soft Skills & Communication:

• Strong stakeholder management and engagement skills.
• Ability to communicate technical concepts and business strategies effectively.
• Collaborative and proactive mindset with the ability to manage crossfunctional teams.
• Exceptional leadership problemsolving and conflictresolution skills.

Why Join Us

• Work on largescale impactful projects that drive digital transformation within a major organization.
• Fully remote role offering flexibility while collaborating with an international skilled team.
• Opportunity to work on cuttingedge collaboration technologies and improve service delivery standards.

Additional Information :

Ready to take the leap 

Apply now and lets create the future together.

Remote Work :

No

Employment Type :

Fulltime