Team Lead IT Business Applications - STRATA

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This is a Stanford Health Care job.

A Brief Overview
The Lead IT Business Applications addresses the implementation support and maintenance of applications used by HR Finance Controller Materials Management Food Services Guest Services Design and Construction General Services and Business Development in collaboration with other peers. The Lead enables the users to fully maximize systems capabilities to meet the institutional goals of quality patient care cost containment and operational efficiency. The Lead is responsible for overseeing assigned systems and functions supporting the institutions ERP and business applications. The position has an indepth understanding of the integration among clinical and nonclinical applications especially related to billing and claims. In conjunction with the other Managers and Leads the Lead participates in evaluating and development of the staff and provides guidance.

Locations
Stanford Health Care

What you will do

• Act as a leader and consensus builder for broad multidisciplinary groups including the clinical community other hospital departments and IT analysts as appropriate clearly communicating and translating information and concepts between and across the different groups and driving outcomes.
• Assess user needs through regular onsite visits to provide support and proactive service including analysis of opportunities to take advantage of existing tools and workflows.
• Assign and prioritize tasks and projects and coach and mentor with individual team members to build skills.
• Manage delivery and SLAs by guiding incident resolution problem management maintenance and enhancement tickets raised by the end users for a variety of application including but not limited to WebFocus FundsFlow StockAmp Trac StockAmp OnTracCorweAnalystics DocumentExpress Archibus Facilities and Real Estate Management Kaufman Hall Capital Advisor and Hospital Advisor Integritas Stix Sunrise EPSi Daptiv C*CURE Security Management Solution HR and Training related SaaS applications etc.
• Develop and publish relevant performance metrics on an agreed upon frequency with the manager.
• Assist manager with setting performance objectives and providing regular feedback to team members and manager.
• Manage team members adherence of standard processes maintenance of quality and performance to service levels and schedule.
• Work collaboratively with other Managers and Leads to coordinate project schedules budgets work request management resource planning work authorization and manage knowledge transfer.
• Develop solution designs and communicates with Analysts for implementation of enhancements to the systems and workflows.
• Develop testing and security plans to meet defined business requirements.
• Identify and assess work flow requirements to meet operational needs.
• Identify system issues and other unique issues escalate and resolve as appropriate be responsible for Problem Management activities for the team.
• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions.
• Identify trends and detect/anticipate problems early and act as the highest level of support while mentoring and training junior staff members.
• Participate in and frequently facilitate/organize team and crossteam meetings and maintain appropriate meeting records.
• Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters including pros cons risks benefits costs and unintended consequences.
• Review system configuration and design options in order to make appropriate recommendations for system maintenance requests.
• Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations Support Service and Clients.
• Assist manager in developing a 24/7 oncall support schedule.
• Provide ongoing troubleshooting support and maintenance of applications; including 24/7 on call coverage as required.
• Accountable for work of direct reports. Start and/or complete the hiring process interview applicants and recommend hire promotion or transfer. Additional responsibilities include signature authority for actions and decisions impacting the status and tenure of direct reports planning and evaluating performance issuing corrective actions resolving informal grievances and initiating disciplinary actions.

Education Qualifications

• Bachelors degree in Information Technology Computer Science Business Administration Management Systems Electronics Technology Computer Engineering Health Information Management or a directlyrelated field from an accredited college or university.

Experience Qualifications

• 6 or more years of progressively responsible and directly related work experience
• 1 years of experience in utilizing and managing SaaS applications and vendors

Required Knowledge Skills and Abilities

• Healthcare background experience and performance that promotes a high level of credibility with clinical professionals.
• Excellent written oral instructional presentation and interpersonal skills focused on motivation and positive attitude. Highly selfmotivated directed and change oriented. Very strong customer orientation.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize plan organize coordinate and manage the work of a major program.
• Ability to engage actively in complex discussions often on challenging and/or controversial subjects.
• Ability to influence and negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole.
• Ability to handle confrontation with appropriate grace professionalism cordiality and firmness and manage/resolve disputes appropriately.
• Ability to communicate concepts in elegant concise eloquent form to management and to crossfunctional departments or teams verbally in writing and through pictures or diagrams when appropriate.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Ability to diagnose and resolve highly complex technology problems.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• Ability to take action consistent with available facts constraints and anticipated consequences.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to supervise coach mentor train and evaluate work results.
• Ability to work effectively both as a team player and leader.
• Knowledge of local state and federal regulatory requirement related to the functional area.
• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute CICARE standards for all of patients families and towards each other. CICARE is the foundation of Stanfords patientexperience and represents a framework for patientcentered interactions. Simply put we do what it takes to enable and empower patients and families to focus on health healing and recovery.

You will do this by executing against our three experience pillars from the patient and familys perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LIAK1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and nondiscrimination inall ofits policies and practices including the area of employment. Accordingly SHC does not discriminate against any person on the basis of race color sex sexual orientation or gender identity and/or expression religion age national or ethnic origin political beliefs marital status medical condition genetic information veteran status or disability or the perception of any of the above. People of all genders members of all racial and ethnic groups people with disabilities and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors including but not limited to internal equity experience education specialty and training. This pay scale is not a promise of a particular wage.