Client Services Administrator

Client Services Administrator

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Working Hours: 40 hours per week MondayFriday

Are you a proactive and resourceful individual who thrives on delivering excellent client support and ensuring seamless communication Join our team as a Client Services Administrator (Front Line Support) and play a vital role in maintaining strong relationships with clients and colleagues alike.

About the Role
As a Client Services Administrator youll be the first point of contact for both internal and external stakeholders providing prompt and professional support to enhance the client experience. Working closely with Account Managers and Contract Managers youll ensure client communication is seamless and processes run smoothly. This hybrid role offers a balance of inoffice collaboration (three days per week) and remote flexibility.

Key Responsibilities

• FrontLine Telephony Support: Respond promptly and accurately to enquiries escalating issues when necessary to ensure efficient resolution.
• System Management: Keep the Dynamics system up to date ensuring data is accurate and aligned with operational standards.
• Inbox Management: Collaborate with colleagues to manage the system inbox allocating tasks efficiently to maintain workflow effectiveness.
• Project Support: Take ownership of allocated projects ensuring successful delivery while maintaining high standards.
• Client Portals: Regularly update portals with essential links and documents monitor activity and track client interactions.
• Issue Escalation: Identify and escalate highlevel complaints to Account Managers ensuring prompt and effective resolutions.

What Were Looking For

Skills and Experience:

• Proven ability to manage client relationships and provide excellent service.
• Strong communication skills to effectively engage with stakeholders at all levels.
• Proficiency in Microsoft Office including Excel Power BI and MS Teams.

Personal Qualities:

• Resilience and adaptability to handle ambiguity and prioritize competing demands.
• A resultsdriven mindset capable of measuring success both quantitatively and qualitatively.
• A proactive and strategic thinker able to create sustainable solutions.

Why join us:

Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base with the freedom to manage and grow your own region.

Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:

23 days holiday Increasing with length of service bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support Free Flu Jabs Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UKbased grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything click the apply now button below to speak to a member of our team.

Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on age disability gender identity marital status pregnancy race religion sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.

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