IT Professional

IT Support and Onboarding

• Ensures professional enduser IT onboarding leveraging and contributing to global standards.
• Organizes and provides daytoday IT support maximizing remote service desk use and output and pushing for fast resolutions.
• Ensures professional and regular IT service communication towards endusers.
• Organizes and provides IT security training as well as useful enduser IT service training.
• Administrates local enduser account access and permissions in relevant tools and required management and monitoring platforms (e.g. Workplace Network or IAM services).

Collaboration and Infrastructure Management

• Leverages Incident Request Problem Outage and Change Management processes for Red Bulls IT services (global regional and local).
• Supports local infrastructure components in cooperation with secondlevel support partners.
• Collaborates on limitations improvement or simplification ideas in current services processes and tools for fast and qualified alignment among relevant IT peers (local remote Service Desk IT Area).
• Acts as a centralized peer for IT policy implementation and guidelines throughout the region.
• Provides meeting event and streaming support for the business when neededs

EndUser Devices and IT Infrastructure

• Maintain an accurate and uptodate IT asset inventory following Red Bull standards/tools.
• Coordinate rollouts and replacement cycles for client computing hardware and peripherals including mobile devices.
• Manage local network infrastructure and event support in line with global standards.
• Oversee the lifecycle of local office infrastructure (e.g. printers meeting room equipment office access control CCTV local phones).
• Ensure equipment purchases adhere to standards and coordinate the RMA process for client computing and backend hardware components.

Local IT Project Coordination and Administration

• Ensure local project tasks for deploying global IT services achieve the highest enduser satisfaction.Support local IT and business projects by leading defined work packages.
• Proactively align local business needs and demands with the IT Area Europe team to promote global/regional IT solutions over local ones.
• Assist the local IT or Finance Manager with IT budget planning. Undertake assignments using global and areaspecific project management methods coordinating external vendors and partners (e.g. A/V setup digital signage).

IT Business Applications

• Act as local counterpart for IT BA specific requests capturing BA related local demands (incl. HQ security or local privacy requirements) and thorough understanding of the underlying business case ensuring a wellprepared and transparent decision process from scoping to realization.
• Service delivery & projects: support budget planning for local and regional services as well as IT recharge oversight/guidance and Project oversight for global or regional projects specially designed for a new subsidiary country (set of IT BA applications) and maintenance of the global and regional project roadmap relevant to the IT areas countries.
• Service ownership for aligned and agreed local services: management and coordination of external support & development partners; alignment with service owners to ensure strategy fit of solutions while ensures country requirements are communicated to global service owners. Also regular review of operational KPIs to ensure insights on the service knowledge and performance are generated and improvement actions are derived.

Qualifications :

IT education Completed bachelor degree on the last 2 or 3 years

Strong communicator and skilled at building relationships with endusers

Solid knowhow in Windows Microsoft 365 Apple Environment Entra ID (Azure) Exchange Networking and Security Services

Strong analytical and problem solve skills

ITIL v4 experience ServiceNow or equivalent tool experience and PMP experience appreciated.

Teamoriented selfmotivated personality handson and flexible personality

Spoken and written English mandatory

Remote Work :

No

Employment Type :

Fulltime