Resort Manager
Resort Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position serves as the operational backbone of Anantara Lawana Koh Samui orchestrating the seamless integration of service experience and excellence. It is both a leadership and stewardship roleensuring operational brilliance guest satisfaction and team engagement across all departments.
While this document outlines core responsibilities the essence of this role lies in anticipating evolving and elevatingjust as our best Anantara talents always find new ways to enrich the business delight our guests and uplift our colleagues.
Core Responsibilities
Strategic Operational Leadership
Implement and champion the hotels strategic plan across departments ensuring every touchpoint aligns with Anantaras vision of heartfelt hospitality.
Unified Daily Management
Provide singular leadership for all operational activities empowering department heads and ensuring fluid daytoday operations that uphold brand standards and deliver exceptional guest experiences.
of Brand and Corporate Initiatives
Lead the implementation of all corporate programmes brand pillars sustainability practices and service enhancements in alignment with Anantaras global standards.
People & Culture Development
Inspire a culture of trust empowerment and performance. Support departmental leaders in coaching recognition and succession planning to build a resilient and futureready team.
Quality Assurance & Guest Experience
Consistently uphold guest service excellence through vigilant attention to feedback rootcause analysis and proactive service recoveryalways placing the guest at the heart of every decision.
Financial and Business Acumen
Monitor daily performance metrics departmental budgets forecasting and implement costefficiency strategies without compromising guest satisfaction or team morale.
Qualifications :
Experience
5 years in the hospitality industry with at least 3 years in a senior operational management role.
Demonstrated experience in luxury resort environments with deep operational insight across Front Office F&B Housekeeping Engineering and Guest Relations.
Proven success in achieving key KPIs in guest satisfaction GOP and colleague engagement.
Leadership Attributes
Collaborative & Empathetic Leadership
Builds authentic relationships with team members empowering others while fostering a culture of mutual respect.
Demonstrates discretion empathy and cultural sensitivity when interacting with colleagues and guests.
Accountability & Initiative
Takes full ownership of responsibilities and outcomes; demonstrates sound judgment prioritisation and urgency in managing operations.
Embraces challenges with resilience and a solutionsoriented mindset.
GuestCentric & DetailOriented
Holds an unwavering commitment to exceeding guest expectations.
Possesses a keen eye for detail ensuring consistency and quality across all guest touchpoints.
Essential Skills
Strong financial acumen and experience managing departmental budgets cost control measures and reporting
Systems.
Technological fluency with PMS systems Microsoft Office Suite and hospitality tech tools.
Clear and persuasive communicatorfluent in English and ideally an additional language aligned with resort guest demographics.
Confident in handling crisis situations and service recovery with grace and precision.
Preferred Capabilities
Multilingual skills particularly languages relevant to our key international markets.
Experience in sales & marketing collaboration to elevate resort visibility and revenue.
A passion for sustainability and the implementation of ecoconscious initiatives in daily operations.
This is a role for an individual who leads with vision executes with discipline and inspires through action.
You are not just managing operationsyou are curating exceptional moments guiding future leaders and shaping the legacy of Anantara Lawana Koh Samui.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
