Staff Platform Expert Engineer
Staff Platform Expert Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
The Team:
The ServiceNow Platform Expert team within our Digital Technology Operations department is a highperforming group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms. We work collaboratively with application developers product owners internal users and other stakeholders to enhance efficiency scalability and reliability across key ServiceNow instances and digital platforms.
As our organization continues to scale we are expanding our capabilities to build robust systems that drive growth enhance platform stability and ensure technical excellence. Through continuous analysis refinement and innovation we maintain a resilient highperforming digital ecosystem that meets the evolving needs of our internal teams and customers.
The Role:
As a Staff Platform Expert Engineer you will play a critical role in shaping the architecture performance and scalability of our ServiceNow platform. You will provide technical leadership architectural guidance and handson expertise to optimize and enhance platform capabilities. Your work will directly impact system performance reliability and longterm scalability ensuring seamless digital experiences for users.
What you get to do in this role:
- Architectural Guidance: Provide expert guidance and oversight to project teams ensuring adherence to architectural principles standards and best practices.
- CrossFunctional Collaboration: Partner with engineering teams product owners and business stakeholders to deliver wellintegrated highperformance solutions.
- Quality Assurance: Champion quality assurance through architectural reviews audits and evaluations to maintain high standards of performance security and reliability.
- Performance Monitoring & Analysis: Define key performance indicators (KPIs) implement performance monitoring tools and proactively optimize system performance.
- Technical Innovation & Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
- Consultation & Best Practices: Support platform engineering teams in implementing capacity management strategies performance best practices and scalable architectures.
Qualifications :
To be successful in this role you have:
Technical Expertise:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 8 years of experience in IT and software development with a strong background in ServiceNow architecture and scripting is required
- Deep knowledge of application performance optimization SQL performance SQL tuning and optimization and understanding of Explain Plans for complex queries.
- Experience working with J2EE application servers (e.g. Tomcat WebLogic WebSphere).
- Experience writing or debugging Object Oriented code (Java preferred other relevant technologies ok).
- Handson experience developing client and serverside applications using JavaScript Java (or equivalent).
- Experience in Relational Databases (e.g. Oracle MySQL PostgreSQL) and data optimization strategies.
- Proficiency in dynamic web technologies (e.g. AJAX JavaScript DOM CSS XML HTML XHTML).
- Experience in one (or more) scripting languages: JavaScript Python Perl Unix Shell Windows Shell
- Strong understanding of Java memory management JDKs and heap dump analysis.
- Experience with log analysis and monitoring tools (e.g. Splunk preferred).
Soft Skills & Leadership:
- Excellent problemsolving skills with the ability to identify performance bottlenecks and implement scalable solutions.
- Strong written and verbal communication including experience presenting technical concepts to stakeholders and leadership.
- Ability to work independently prioritize effectively and drive highimpact technical initiatives.
- Passion for mentorship knowledgesharing and continuous learning in a collaborative team environment.
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Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
