Accounts Receivable Specialist
Accounts Receivable Specialist
Posted on :
29-03-2025
Employer Active
1 Vacancy
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Monthly Salary
30000 - 40000
Vacancy
1 Vacancy
Posted on :
29-03-2025
Job Description
Position Summary
We are seeking a highly detailoriented and proactive Accounts Receivable Specialist to
join our Payments Team in the Philippines. In this role you will be responsible for managing various accounts receivable functions such as invoicing payment tracking collections and refunds ensuring all tasks are executed accurately and promptly. You will play a key role in monitoring overdue accounts resolving payment disputes and collaborating with internal teams to ensure that financial records remain accurate and uptodate. This position requires strong communication skills the ability to solve problems efficiently and a high level of organizational capability. The ideal candidate will be able to handle a high volume of transactions while maintaining attention to detail and providing excellent customer service.
Key Responsibilities
Accounts Receivable & Collections
Invoicing & Payment Tracking: Oversee and ensure the timely and accurate
invoicing of customer accounts. Track payments to ensure they are applied to the
appropriate accounts and in a timely manner.
Collections & Refund Processing: Handle the processing of collections and
refunds ensuring that all payments are recorded and reconciled correctly.
Aging Reports & Followups: Regularly monitor aging reports to identify overdue
payments. Proactively follow up with customers to ensure timely collection of
outstanding balances and improve the overall collections process.
Payment Arrangements: Collaborate with customers to make payment
arrangements in accordance with company policies and standard operating
procedures (SOPs) ensuring mutual understanding and compliance.
Customer Communications: Manage all communications related to accounts
receivable including responding to customer emails and inquiries addressing issues
promptly and maintaining professionalism in all correspondence.
Customer Service & Complaint Handling
Resolving Inquiries: Provide timely and professional responses to customer
inquiries about overdue accounts or payment disputes. Ensure that customers
receive accurate information and that their issues are addressed effectively.
Escalation Management: Handle escalated customer situations including complex
or irate customers ensuring that customer satisfaction is maintained while strictly
adhering to company policies.
Empathetic Support: Provide empathetic and solutionoriented support in resolving
disputes or payment issues ensuring that customer concerns are resolved efficiently
while protecting company interests.
Skills & Competencies Required
Customer Service Excellence: Strong communication skills and a customerfirst
attitude. Ability to manage customer issues with professionalism and efficiency while
ensuring satisfaction.
Financial Acumen: Solid understanding of accounts receivable processes including
invoicing payment tracking and collections.
Attention to Detail: Ability to handle financial transactions accurately and maintain
proper financial documentation without errors.
ProblemSolving: Strong problemsolving skills particularly when addressing
complex customer complaints or payment disputes.
Time Management: Exceptional organizational skills with the ability to manage
multiple tasks and responsibilities in a fastpaced environment.
Adaptability & Flexibility: Comfort working in a 24/7 environment with rotating shifts
and changing priorities. Ability to adapt quickly to different operational demands.
Communication Skills: Comfortable with handling customer inquiries and
complaints effectively through both phone calls and emails.
Requirements
Flexible Scheduling: Ability to work flexible shifts including working during
weekends and shifting rest days to weekdays based on operational demand.
Work Hours: AU Shift: 6:00 AM 3:00 PM US Shift: 10:00 PM 7:00 AM
Tools (Preferred but not required): PipeDrive Stripe Tableau G Suite
Skills Responsible, mature, with a strong work ethic and initiative. Excellent command of customer relations (reassuring, visionary, proactive, dynamic, reliable) Strong written English communication skills Strong conversation English communication skills Ability to manage queues and prioritize based on urgency (time until departure) Ability to follow process and improve processes for efficiency Critical thinking and problem-solving skills. Past Experience At least 2 years of experience in a travel agency or business platform (preference to roles dealing with booking changes, disputes or communication with suppliers) Sabre and Amadeus's experience is an advantage (not required for the role but preferred)
Employment Type
Full Time
Key Skills
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