Client Consulting Manager PxD and Design
Client Consulting Manager PxD and Design
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Salary Not Disclosed
1 Vacancy
Job Description
The Strategy Manager Product Experience & Design Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and cocreation. The Strategy Manager will be part of design thinking engagements that include ideation iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco and will focus on North American products and clients. This role will also contribute to driving much of Visas new product roadmap through applied exploration and development. This role reports to the Director PxDD.
The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design technology products etc.. The role requires the person to be comfortable with ambiguity developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple powerful and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition they will need to play a critical role in project management and strategy for the full lifecycle of product development from ideation and working through to pilot processes which may require them to wear many hats (e.g. customer support operations reporting etc. They will bring prior experience in handson development of solutions UI and prototypes and a close knowledge of developments in consumer and payment related technology. They is creative and handson has a bias for action and is able to inspire others with their vision. Lastly the person should be a SWAN someone who is smart workshard ambitious and is nice!
Essential Functions
Manage work streams within integrated teams of Product Design and Engineering in the development of new products using a digitalfirst mindset and the contemporary product management techniques of digital native companies (e.g. minimum viable product rapid development A/B testing and iteration)
Demonstrate indepth knowledge of Visas capabilities and be able to apply them to clients business problems in order to actively engage with clients to codevelop meaningful solutions to address their business challenges.
Design lead and facilitate client workshops then synthesize insights into defensible visions frameworks and concepts using humancentered design and lean startup processes.
Rapidly convert ideas into working prototypes mashing together solutions/capabilities that exist within Visa or externally
Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
Energize and improve the status quo using creativity and intelligent calculated risks to deliver new products and processes that surpass clients expectations demonstrating new methods capabilities and mindsets.
Work closely with internal and external product and partner teams to ensure alignment on goals/scope plan critical path and operational risks and ensure transparent communication
Drive coordination with core product teams to enable commercialization
Develop processes to support pilot programs including articulating the objective of the test identifying and implementing operational support defining and implementing reporting needs and tracking/reporting/summarizing results
Articulate the possibility viability and feasibility of product recommendations
Create business cases and models using Visa data and external research to support the development of new products services solutions and features
Conduct indepth market testing using various qualitative and quantitative research methods
Complete large research projects to develop Visas pointofview for the future of specific segments and technologies and turning them into set plays of repeatable processes Visa can utilize with clients
Conduct and lead client engagements with stakeholder managers representing Visa and our innovation PointofView to clients industry leaders and internal product managers.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JDMD) or 0 years of work experience with a PhD
Preferred Qualifications:
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
- Comfortable interacting interviewing and iterating with people through exploration of new concept prototyping (low and high) and testing
- Experience in a data driven and/or business strategy role (e.g. consulting/investment banking)
- Experience in digital product development and management a plus. Specifically experience in mobile web and IoT application development and experience design
- Experience in payments or FinTech a plus
- Experience with design thinking/humancentered design methodologies
- Experience and knowledge of Agile (Scrum) project methodology and practices a plus
- Must have a mindset that embraces creativity optimism ambiguity and failingfast
- Proven ability to work on complex and often ambiguous problems to drive results
- Analytical thinker team oriented collaborative diplomatic and flexible with excellent presentation skills including strong oral and writing capabilities
- Must have a clientfirst mentality and demonstrate maturity when interacting and leading client workshops
- Excellent project management skills organization and ability to manage multiple workstreams at the same time
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $132300 to $172000 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
