Royal Service Manager
Royal Service Manager
Posted on :
28-03-2025
Employer Active
1 Vacancy
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Job Description
Job Duties Include:
- Serve as a central point of contact for guests offering personalized recommendations arranging services and ensuring that all guest requests are met with promptness and attention to detail.
- Assist with administrative duties such as logging guest requests updating guest profiles and maintaining accurate records of communications and transactions.
- Have an excellent working knowledge of the following departments: Front Office Housekeeping Guest Services Concierge Engineering and In Room Dining
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review analyze and suggest improvement of work flow and standards.
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of OnCall Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
- Working towards improving and maintaining Voice of Guest LQA and Forbes scores on a monthly basis
- Assist guests regarding hotel facilities in an informative and helpful way
Team Management
- Provide department orientation and training of the hotel service standards procedures and programs
- Constantly monitor team members appearance attitude and degree of professionalism
- Motivates and provides a work environment which brings out the best in team members
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target.
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel Word PowerPoint and Opera Cloud
Competencies
- Strong leadership interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multitask work well in stressful & highpressure situations
- A team player & builder
- A motivator & selfstarter
- Wellpresented and professionally groomed at all times
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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