Senior Manager Customer Engagement Strategy Operations Experience
Senior Manager Customer Engagement Strategy Operations Experience
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1 Vacancy
Job Description
This is an exceptional opportunity to collaborate closely with the leadership of our Design and Experience team to enhance customer experiences and evangelize innovation in our products. The individual in this role will work directly with the EVP and Chief Experience Officer at ServiceNow partnering with the field design teams and product teams to ensure a seamless experience before during and after each customer interaction.
This role will report to the Senior Director of Customer Engagement Strategy & Operations while supporting the Design and Experience team.
What You Get To Do In This Role:
- Develop and execute the Customer Engagement strategy for the Design and Experience organization.
- Prioritize key Customers and Partners for engagement.
- Optimize the endtoend process for GM interactions with Customers.
- Participate in all Customer meetings capturing key insights maintaining milestones tracking action items and ensuring followthrough.
- Strengthen strategic relationships with Customers and Partners.
- Establish key performance metrics and analyze data to enhance the effectiveness of customer engagements.
- Lead coordinate and manage executivelevel special projects aimed at improving customer engagement across the organization.
- Contribute to the documentation and sharing of best practices in customer engagement.
- Develop a deep understanding of ServiceNows product offerings and broader solutions.
Qualifications :
Successful candidates typically bring:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 1012 years of relevant experience (preferably in consulting technical solution consulting product management or digital transformation programs).
- Strong storytelling skills to craft compelling narratives around product capabilities that align with business objectives.
- Ability to assess product demonstrations understand customer needs and tailor messaging to highlight value.
- Experience coordinating across multiple crossfunctional teams and executing at a high level.
- A passion for understanding and fulfilling customer needs with a problemsolving mindset.
- Strong prioritization skills to evaluate meetings initiatives and tasks that drive the greatest impact.
- Sharp business judgment with the ability to see the big picture and focus on strategic priorities
- Exceptional influence and collaboration skills with the ability to motivate teams and resolve conflicts across diverse stakeholders
#productjobs
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $193000 $337800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
