Account Growth Manager

Account Growth Manager

Key Highlights:

• Job Title: Account Growth Manager

• Location: Gateshead hybrid working

• Reporting to: Head of Account Growth

About Us

SaleCycle powers campaigns for some of the worlds most recognisable brands. We help 500 enterpriselevel clients worldwide to optimise their online conversions through traffic retention and abandoned sales recovery.

Youll find our HQ in the North East of England founded in 2010 but since then weve been on an exciting growth journey with employees also based in France.

We leverage the latest tech and innovation to shape our products and deliver results. Our modern eventdriven microservices architecture runs on AWS and we embrace Golang as our preferred backend language for new services. All of this wouldnt be possible without our peoplethats why theyre at the heart of everything we do.

Our Values

At SaleCycle we care about peopleits our top priority. We prioritise wellbeing growth and innovation continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate innovate and celebrate!

• Premium : Excellence Delivered Every Time!

• High Curiosity: Embrace your inner childask why and listen!

• Proactive Collaboration: United we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

Role Overview

The Account Growth Manager is responsible for managing a portfolio of existing clients ensuring their success with SaleCycles solutions while identifying and capitalising on upsell and crosssell opportunities. This role focuses on client retention satisfaction and growing revenue within the existing customer base.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key accounts.
• Conduct regular cadence with customers to ensure proximity.
• Build strong relationships with clients understanding their business objectives and
• challenges.
• Proactively identify opportunities for upselling and crossselling to drive revenue growth; own the full sales process from prospecting to closure.
• Develop customised account plans to align SaleCycles solutions with client goals to meet and exceed individual sales targets.
• Ensure successful renewal of client contracts by delivering exceptional service and value.
• Collaborate with internal teams to resolve client issues promptly and effectively.
• Provide clients with insights on industry trends product updates and best practices.
• Monitor account health and prepare performance reports to track success metrics.
• Stay informed about competitors and market trends to position SaleCycle as a strategic partner.

Skills & Competencies

• Relationship Management: Ability to build strong trustbased relationships with clients understanding their needs and business objectives.
• Sales & Negotiation: Confident in identifying revenue opportunities presenting solutions persuasively and handling negotiations effectively.
• Communication: Excellent verbal and written communication skills with the ability to convey complex ideas clearly to different stakeholders.
• ProblemSolving: Proactive and resourceful in resolving client challenges with a focus on delivering value and maintaining satisfaction.
• DataDriven Decision Making: Strong analytical skills to interpret account performance data track success metrics and derive actionable insights.
• Collaboration: Works effectively with internal teams including sales marketing product and customer success to ensure seamless client experiences.
• Time Management: Ability to prioritise multiple accounts meetings and projects while maintaining high levels of responsiveness and service.

Qualifications

• 2 years of experience in account management customer success or a related role in SaaS.
• Demonstrated ability to manage complex client relationships and meet revenue targets.
• Strong interpersonal communication and analytical skills.
• Proficiency with CRM systems and account management tools.

Perks & Benefits

We value our employees at SaleCycle so we offer great benefits perks and incentives in addition to a competitive salary.

Flexible hybrid working

25 days annual leave public holidays your birthday off increase holidays for length of service

Employee Assistance Program (EAP) including 24/7 GP access

Life Insurance 4x annual salary

Up to 5 matched pension contribution (salary exchange scheme)

Tech & Cycle to Work salary sacrifice schemes

Annual company meetup

Monthly social fund

Bonus schemes for innovation new business and employee referrals

Enhanced parental leave

Volunteering Days

Long Service Awards

Free parking at the office and monthly travel allowance

Annual training budget

Office snacks

Support & Equal Opportunities

If you have a medical condition or require adjustments to our process let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race religion gender nationality sexual orientation marital status disability or age.

Interested Apply now!

Wed love to hear from you! If youre excited about this opportunity and want to be part of a fastmoving innovative team apply today.

As part of our recruitment process successful candidates are subject to a DBS check. This cost is covered by SaleCycle.