FLI1068 - Desktop Support Administrator I
FLI1068 - Desktop Support Administrator I
Posted on :
28-03-2025
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Job Description
The Desktop Support Admin is responsible for providing timely and professional computer support to resolve computer issues install modify and repair computer software using remote tools or facetoface for onsite and offsite employees. This position is in office 4 days per week and remote one day per week.
ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:
- Respond to inbound calls help desk tickets and email messages in a courteous timely and efficient manner.
- Listen to customer’s computer issues such as nonresponsive programs error messages etc. and ask questions to diagnose the problem(s).
- Give instructions to employees to resolve the problem(s) repeat instructions and provide alternate solutions to resolve problem(s).
- Monitor help desk ticket queue to make sure tickets are being addressed based on priority.
- Configure image deploy and maintain desktops laptops monitors printers telephones and TVs as required.
- Respond to requests for equipment repairs including printers copiers and fax machines schedule repairs and coordinate with outside vendors.
- Work cooperatively with coworkers and supervisors.
- All other duties as assigned.
QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES:
- Intermediate computer skills including MS Office (Outlook Word Excel) and Internet.
- Ability to install configure support and repair hardware/software.
- Excellent verbal and written communication skills including clear and effective verbal and written communication both in person and over the phone.
- Strong troubleshooting and problemsolving skills.
- Strong interpersonal organizational and customer service skills including a high level of patience selfmotivated and attention to detail.
- Consistently friendly helpful inperson and telephone demeanor.
- Ability to work individually as well as part of a team.
- Able to multitask yet maintain accurate work product in a deadline driven environment with constantly changing priorities.
- Ability to calmly and effectively resolve employee’s computer problems and concerns.
- Honest and trustworthy.
- Willing and able to work early morning late evening weekends and holidays as needed based on business demands.
EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:
- Minimum 3 years of work experience installing troubleshooting configuring updating and maintaining WindowsBased systems.
- Minimum 3 years of prior Desktop technical support work experience.
- Minimum 3 years of experience in a Windows MS Office 365 environment.
- Experience with Apple products is a plus.
PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:
- Climb stairs stand up/remain upright walk/move throughout entire building parking garage and open courtyards on a variety of surfaces including tile concrete carpet and wood surfaces.
- Sit/remain seated for long periods of time up to 4 hours at a time.
- Stand/remain standing on feet for long periods of time up to 4 hours at a time.
- Bend stoop squat kneel and crawl on hands and knees frequently as needed.
- Use a computer keyboard dual monitors and telephone.
- Operate general office equipment (copier fax machine printers etc..
- Reach down forward and overhead frequently.
- Turn and twist frequently.
- Able to move up to 50 pounds.
Employment Type
Full Time
Key Skills
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