MIS Executive Service Operations
MIS Executive Service Operations
Posted on :
28-03-2025
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1 Vacancy
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Job Description
Job Title: MIS Executive Service Operations
Location: Thane
Department: Service Operations
Experience: Minimum 3 years
Reports To: Service Head / Customer Help Desk Manager
Job Overview:
The MIS Executive Service Operations is responsible for managing data generating reports and providing insights to optimize service performance. The role requires expertise in data analytics reporting tools and coordination with service teams to improve operational efficiency. The role requires expertise in data analytics reporting tools and coordination with service teams to improve
operational efficiency.
Key Responsibilities:
1. Data Management & Reporting
Collect consolidate and analyze data related to service operations (installations technician visits issue resolution times customer complaints etc..
Generate daily weekly and monthly service performance reports.
Develop dashboards to monitor key KPIs such as response time service TAT firsttime fix rate and customer satisfaction.
Maintain and update databases related to customer service requests technician schedules and parts inventory.
Maintain and update databases related to customer service requests technician schedules and parts inventory.
2. Process Automation & System Optimization
Work on automation of service reports using Excel (advanced functions macrosPower Query) Power BI or other reporting tools.
Identify areas for process improvement and suggest technologydriven solutions.
Ensure data integrity across all servicerelated software and platforms.
3. Coordination & Support
Collaborate with the Customer Help Desk and Service Leads to track pending service cases.
Provide datadriven insights to help optimize field service efficiency.
Support the service coordination team with scheduling and allocation of jobs.
Assist in tracking technician performance and adherence to SLAs.
4. Compliance & Documentation
Ensure proper documentation of service logs maintenance records and customer escalations.
Maintain accurate records for audits and internal reviews.
Track and report warranty claims service contracts and spare parts usage.
Requirements
Technical Skills:
Proficiency in Excel (VLOOKUP Pivot Tables Macros Power Query etc.
Experience with Power BI / SQL / Google Sheets / CRM tools for data visualization desirable.
Knowledge of Field Service Management (FSM) is a plus.
Analytical & ProblemSolving:
Strong ability to analyze data and derive meaningful insights.
Processoriented with a keen eye for optimization opportunities.
Communication & Coordination:
Good verbal and written communication skills for internal and external coordination.
Ability to work collaboratively with service teams technicians and management.
Time Management & Accuracy:
Ability to handle multiple reports and maintain accuracy under tight deadlines.
Detailoriented and structured approach to handling service operations data.
Benefits
- Bachelor s degree in Commerce IT Business Administration or a related field.
- Minimum 3 years of experience in MIS reporting preferably in service operations.
- Experience in HVAC home appliances or a servicebased industry is an added advantage.
Technical Skills: Proficiency in Excel (VLOOKUP, Pivot Tables, Macros, Power Query, etc. Experience with Power BI / SQL / Google Sheets / CRM tools for data visualization desirable. Knowledge of Field Service Management (FSM) is a plus. Analytical & Problem-Solving: Strong ability to analyze data and derive meaningful insights. Process-oriented with a keen eye for optimization opportunities. Communication & Coordination: Good verbal and written communication skills for internal and external coordination. Ability to work collaboratively with service teams, technicians, and management. Time Management & Accuracy: Ability to handle multiple reports and maintain accuracy under tight deadlines. Detail-oriented and structured approach to handling service operations data.
Employment Type
Full Time
Key Skills
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