Senior Process Analyst Business Analyst
Senior Process Analyst Business Analyst
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Job Description
- Join a leader in superannuation to drive process improvements
- Drive business analysis for insurance claims processes and identify gaps
- Build business analysis requirements and process mapping.
Established in 1988 Rest is one of Australias largest profittomember superannuation funds.
We support nearly two million members with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super theyre more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours and want our people to thrive and love the work they do.
You will join our Business Architecture Process and Continuous Improvement (BAPCI) team. The teams vision is to shape Rests success through organisational agility and operational efficiency with a focus on improving process maturity and delivering targeted improvement initiatives.
The Senior Process Analyst (Business Analyst) Insurance Claims position is to support the delivery of targeted improvement of business process initiatives within our Insurance and Claims area.
Key Accountabilities/Responsibilities
- Influence the daytoday performance of Claims Handling and Insurance Administration at MUFG/TAL/AIA on behalf of Rest as Trustee.
- Contribute to the development and monitoring of key claims and Insurance Administration service performance indicators.
- Identify and lead and drive claims and insurance administration improvement initiatives and activities with internal and external stakeholders.
- Develop relationships with key stakeholders internally with Rest and with our partners to ensure a strong working relationship that facilitates better understanding of issues and opportunities. Using this understanding to ideate and improve services.
- Analyse and keep up to date knowledge of insurance servicing trends to ensure Rests service operation is best practice.
- Deliver targeted process improvement initiatives in line with our Business Process Management capabilities and practices in support of improving process maturity.
Qualifications :
Qualifications
- Bachelors degree.
- Professional certification. E.g. IIBA (Business Analyst) BPMN2.0 or similar industry standard certification preferred.
Required experience understanding or credentials including:
- Strong operations experience in the insurance Claims is highly desirable or similar with a strong understanding of superannuation administration processing and service delivery.
- Knowledge of best practice customer services and managing service standards.
- Business Analysis experience to analyse build business requirements and develop business architecture and process mapping for Insurance Claims administration and service delivery processes.
- Experience in comprehending business processes endtoend ensuring a comprehensive understanding of their intricacies and dependencies.
- Appreciation for business and process architecture enabling a deeper understanding of the organisations structural components and their impact on processes.
- Review and improve processes analyse and interpret data to problem solve identify predict trends and use this knowledge to design improved service for our members & employers.
- Highly developed strategic analytical problem solving issues management and evaluation skills to deliver innovative solutions.
- Excellent communication facilitation consultation negotiation and reporting/presentation skills including the ability to influence people at all levels and foster and maintain collaborative working relationships both within and outside the organisation.
- Previous experience in managing internal and external stakeholders.
- Ability to quickly troubleshoot problems that may arise in delivered outputs or products.
- Proven ability to work under pressure meet deadlines and prioritise workloads.
Additional Information :
Our benefits have been designed so you can tailor your experience with us and include:
- Personal and professional development opportunities
- Hybrid working
- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Linkedin Learning
- Income Protection Insurance
- Rest Excellence awards (peer recognition awards based on Rests values and behaviours)
- Rest Stops meeting free breaks
If you share our values believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture please click Apply Now.
Rest is committed to creating a flexible work environment and culture that embraces diversity equity and inclusion where people feel welcome safe to be themselves and inspired to do their best.
We value the different backgrounds lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages cultural backgrounds faiths gender identities sexual orientations and thinking styles. This includes people with disability neurodiverse individuals Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.
*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
