Team Supervisor Community Health
Team Supervisor Community Health
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1 Vacancy
Job Description
Overview
Now hiring a Team Supervisor Community Worker!
Presbyterian is seeking a Supervisor to manage a team of representatives by objectively measuring contact performance diagnosing problems and creating improvement plans. Develop/maintain a coaching model used to track employees performance (quality production attendance etc. and development. Understand program performance statistics and reporting systems available and work closely with the Manager/Director to apply them in managing service levels and staff performance. Be available to the staff to answer questions take escalated calls and monitor performance measures etc. Motivate and encourage representatives through positive communication and feedback.
How you belong matters here.
We value our employees differences and find strength in the diversity of our team and community.
At Presbyterian its not just what we do that matters. Its how we do it and it starts with our incredible team. From Information Technology to Food Services and beyond our nonclinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time Exempt: Yes
- Job is hybrid for the Albuquerque Los Lunas and Rio Rancho.
- Work hours: Varied Days and Hours
- Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.
Prefer Qualifications:
Recent supervisory experience in a clinic or hospital setting. Preferred CHW Supervision.
Qualifications
- Bachelors degree in a related field 6 years of additional experience can be substituted in lieu of degree.
- 3 years experience as a Community Health Worker Case Manager Peer Support Specialist Care Coordinator or related position. 2 years supervisory experience preferred. Travel required.
Responsibilities
- Recruit select and hire staff using established organizational tools to build effective teams.
- Administer performance management for the work unit to achieve positive department and organizational performance results with a focus on customer service using organization and time management skills to effectively coach and develop the work unit.
- Develop recommend and implement appropriate social determinant substance use and health promotion programs to increase awareness and knowledge relating to the improvement of health on an individual and family basis
- Drive quality and production outcomes to meet departmental/organizational standards and expectations.
- Implement and enforce established policies and procedures.
- Work with delivery sites to incorporate continuous quality improvement into workflows
- Monitor and communicate to team the gaps in resources available to patients
- Works effectively with crossfunctional departments and external customers.
- Engages and supports community health workers and peer support specialists by promoting and participating in Department initiatives and being accountable for achieving department business objectives.
- Traveling to community health worker and peer support specialist sites expected.
- Performs other duties as assigned.
Benefits
All benefitseligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision shortterm and longterm disability group term life insurance and other optional voluntary benefits.
Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your wellbeing. Earn gift cards and more by taking an active role in our personal wellbeing by participating in wellness activities like wellness challenges webinar preventive screening and more.
Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.
Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
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AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Required Experience:
Manager
Employment Type
Full-Time
