Country Manager
Country Manager
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1 Vacancy
Job Description
Job Summary:
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for an Country Manager to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
The Country Manager at Cartrack Vietnam is responsible for driving growth & oversee all business activities including but not limited to:
Sales and Business Development:
- Develop and implement strategic sales plans to achieve business targets and market growth.
- Identify and pursue new business opportunities to expand market share.
- Build and maintain strong relationships with key clients partners and stakeholders.
- Monitor market trends competitor activities and customer needs to adapt strategies accordingly.
Operations Management:
- Oversee daytoday operations to ensure efficiency and effectiveness across all business functions.
- Optimize processes and resources to meet business objectives and maintain operational excellence.
- Develop and monitor key performance indicators (KPIs) to evaluate operational success.
AfterSales Support:
- Ensure a high level of customer satisfaction through effective aftersales services.
- Lead and develop the aftersales support team to handle customer queries complaints and technical issues efficiently.
- Implement feedback mechanisms to continuously improve customer service quality.
Collections and Credit Control:
- Manage and monitor the collections team to achieve timely recovery of outstanding payments.
- Establish and enforce effective credit control policies and procedures.
- Work closely with finance and legal teams to address delinquent accounts and minimize risk exposure.
Control Room Management:
- Oversee control room operations to ensure the smooth functioning of businesscritical processes.
- Implement systems and protocols to enhance monitoring compliance and efficiency.
- Ensure data accuracy and the timely generation of reports for decisionmaking.
Team Leadership and Development:
- Build mentor and lead a highperforming team across sales operations and support functions.
- Foster a positive and collaborative work environment.
- Develop and implement training programs to enhance employee skills and performance.
Strategic Planning and Reporting:
- Collaborate with the regional/global leadership team to align countryspecific strategies with organizational goals.
- Prepare and present regular reports on financial performance sales operations and customer satisfaction metrics.
- Manage budgets forecasts and financial planning for the country operations.
Requirements:
- Education: Relevant Business/Finance Degree Chartered Accountant (CA) qualification; Big 4 Auditing Background is preferred. Bachelors degree in Finance Business or srelated field.
- Strong Commercial Mindset
- Leadership & Sales: Years of experience in senior management driving sales and business growth.
- Financial & Analytical Skills Expertise in P&L management budgeting and advanced Microsoft Excel proficiency.
- Team & Stakeholder Management Strong leadership negotiation and people management skills.
- ProblemSolving & Adaptability Strategic thinker with a solutiondriven approach.
- Emotional Intelligence Assertive adaptable and able to manage highpressure situations.
- Communication Fluent in English and Vietnamese with strong reporting and presentation skills.
Employment Type
Full Time
