Account Management Sales Support
Account Management Sales Support
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1 Vacancy
Job Description
Account Management Sales Support
The impact you will have:
As Account Management Sales Support you will have the opportunity to shape your career and professional brand in the technology field. Starting with the meaningful networks and relationships you will build; this role will also expose you to a wide range of technologies and solutions. Along with the solid foundation of a powerful corporate culture you will be given opportunities to learn and grow while supporting a variety of diverse customer portfolios.The AMSS role is an integral role within our customer support and growth model as your focus on whiteglove service activities will improve customer retention and satisfaction through times of account team transition. In the AMSS role you will focus on supportive activities to help maintain and grow our existing relationships with our Commercial customers. As a result you will be able to directly impact business outcomes increase customer satisfaction and prepare for future career growth.
Before you dive into your new role:
To help set you up for success we have built a 4week training program Sales Academy . This awardwinning program was built with success in mind for our people. You can anticipate a combination of eLearning facilitated virtual learning sessions workshops 1:1 coaching and some of fun.
Our goal is to equip you with knowledge on our who we are develop or sharpen your skills meet other team members learn about our technology partners and much more.
What you will do:
- Responsible for supporting the daytoday Account Management activities of our customers while their primary Account Management team is unavailable.
- Partner and support Field Account Executives to deliver an exceptional customer experience.
- Assisting with researching and fulfilling quote requests providing reporting helping manage a customer s annuity business providing post sales support
- Assist with contributing to and managing our sales pipeline to assure fiscal growth and visibility
- Help customers choose from multiple contracts and purchasing options.
- Look for crosssell/upsell opportunities for our customers.
- Maintain business continuity for customers.
- Build strong relationships with sales reps vendors customers and other coworkers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- As a team collaboratively work together to decrease escalations and reduce customer risk.
Requirements
What you bring to the table:
- You will also have 1 to 3 years of customer service experience: such as B2B sales retail or account management.
- Proficient in MS Office tools: Outlook Word Excel PowerPoint.
- Experience in the IT industry an asset.
- Experience with understanding Microsoft licensing programs an asset.
- Experience in using enterprisegrade tools such as PowerBI and Salesforce are asset.
- Analytical and strategic finding unique approaches to solving problems.
- Passion for learning the everchanging world of enterprise technology.
- Requirement to follow a USA or CAN holiday schedule.
- Ability to manage competing priorities from multiple stakeholders.
- Not afraid to break ground on new relationships and overcome challenges with customers.
- Proactively establish new relationships and adeptly navigate challenges with customers
Bachelor s degree or equivalent. Proven experience as an SAP SuccessFactors Associate or similar role/experience 2+ years). Experience in at least one full lifecycle of an SAP SuccessFactors implementation is essential. Experience with SuccessFactors system configuration and testing is essential. Good understanding of HR processes and workflows. Solid collaboration skills to communicate, learn from, and take input from different stakeholders, with project management skills as an asset. Strong critical thinking and problem-solving skills. SAP SuccessFactors certification is a plus.
Education
Bachelor's degree
Employment Type
Full Time
