Sr Product Manager - OnDemand Services
Sr Product Manager - OnDemand Services
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Job Description
Client Services provides a worldclass service experience to Visas clients that begins with presales and continues through onboarding implementation of new products and services issue resolution and service optimization.
The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients through cloudbased experiences that drive client selfservice. Our team works with functional leaders in Client Services plus Product and Technology to develop endtoend experience across Visas clientfacing portals such as Visa Online and Visa Support Hub.
The Senior Product Manager role requires market problem and client experience assessment product requirements definition and working with development teams to help deliver product enhancements. We are looking for a senior product manager who champions a digitalnative mindset and is passionate about developing web digital service experiences.
Key Responsibilities
- Drive the tactical delivery of client and company migrations to our support platforms defining product and market requirements by understanding the needs of clients and strategy from Senior Director
- Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements develop wellformed features specifications and acceptance criteria
- Work with UX CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
- Monitor day to day performance of our platforms analyze trends create and lead initiatives that will improve customer experiences
- Collaborate with crossfunctional development team (Client Services Product Technology UX Design) to define key milestones such as development testing integration design client support and product delivery.
- Manage postrelease feature management measurement of adoption performance and the need for reiterations for release in collaboration with product marketing and client success team
- Analyze data to provide actionable product insights and define product capabilities assessment of operational data required
- Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
- Provide support to the various internal customer support teams to help streamline product rollout
- Develop concise product materials to document the product features to educate stakeholders (e.g. Product Guides Integration Guides Release Notes)
This is a hybrid position. Days in office will be determine with the hiring manager and team.
Qualifications :
Basic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
- 6 or more years of experience with a bachelors degree or 4 years of experience with an Advanced Degree (e.g. Masters MBA JD MD)
- Ability to work with internal product development and engineering teams to deliver products on schedule and with great quality. Comfortable in a heavily matrixed organization.
- Experienced with agile software development methodology story and requirements definition
- Strong analytical and problemsolving abilities ability to use hard data and metrics to back up assumptions and evaluate outcomes
- Endtoend product lifecycle management
- Outstanding communication and presentation skills
- Bias for action and selfstarter mentality
- Formal Client Migration and feature mapping experience is required
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 135200 to 207800 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
