Cluster Data Operations Leader
Cluster Data Operations Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Act as point of contact from Operations to internal Client Ops and Customer Success Leaders commercial leaders (including the Country MD / external clients where applicable) to lead and drive the operational delivery of our client offering. Leads a team of country functional managers (Dev Asia & Indonesia)
Client Solutioning
- Advocate of Operations to provide solutions that meet the clients needs and which are at the same time costeffective and technically sustainable.
- Responsible for making decisions on behalf of operations for the country.
- Has breadth of Operations E2E knowledge regarding the production processes and client knowledge to be able to handle discussions with client Ops in regard to possibilities and limitations of Nielsen solutions
- Accountable for the agreed service level (quality allocation of data) to be satisfied / surpassed and the commitment to the client to be satisfied/ exceeded.
- Drives Operation Processes with Quality and On time Delivery as per Global KPIs
- Drives Standardization and Harmonization of processes across the region as per Global SOPs
- Delivers on Global Productivity targets including RUN and other Global initiatives
Team Management
- Plans and controls resource allocation to optimize the operations service to clients
- Manages initiatives to deliver efficiency and productivity to the company
- Expected to coach and develop the team monitor individual performances and identify talents or low performers
- Acts as an escalation point for the country team and constantly reviews and assesses teams KPIs periodically
- Meets clients to conduct client health check on operations
Qualifications :
- Preferrable MBA Graduate with minimum 1215 years experience.
- Effective leadership and technically sound.
- Experienced manage large team size in Operations preferably team of 100 and above.
- Excellent People management skills and communication skills.
- Market research experience/industry (highly preferred) Ops / Customer Success / Commercial Leaders
*Please note that this is a Senior Level/ Director level Position therefore only candidate who meets the requirements will be notified to next hiring stage.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
