Customer Service Team Member
Customer Service Team Member
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Salary Not Disclosed
1 Vacancy
Job Description
Attend to all incoming telephone and email inquiries.
Preparation of job quotations including coding and pricing in coordination with relevant Sales Manager and sister companies.
Process and expedite orders with the appropriate internal departments to ensure that the customer receives his goods by the required date and to the required specifications.
Support external sales team with specific customer account information
Take responsibility for all jobs from the enquiry stage right through to the delivery and collection of cash.
Inform customers of order progress and any changes in expected delivery date.
Once the goods are ready ensure that they are dispatched to the customer with the correct paperwork
Follow and adhere to all John Crane sales processes
Assist finance in resolving payment issues in case of product discrepancies.
Monthly planning & reporting to ensure that the sales budget is achieved where possible.
Creating and maintaining the customer/sales database on the companyshared folder
Monitor all customer price agreements and contracts
Any other duties as may be reasonably required of you by your manager
Qualifications :
Excellent communication verbal and written
Excellent Customer Service Skills
Creative problem solving
Excellent planning and time management skills
Results driven both individually and within the team
Ability to work independently daily and be a strong team player within a sales team
Computer proficiency in MS Office and Outlook.
Collaboration skills.
SAP knowledge.
5 years experience in a similar role.
Employment Equity Candidate preferred
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
