Customer Care Admin Assistant ZR21434JOB
Customer Care Admin Assistant ZR21434JOB
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USD 730 - 730
1 Vacancy
Job Description
This is a remote position.
- Contract type: Independent Contractor
- Work Schedule: MonThu: 5:00pm to 12:00am Perth Time no break; Friday: Off; SatSun: 5:00pm to 12:00am Perth Time no break
- Customer Support: Respond to inquiries from Airbnb property owners and renters promptly and professionally. Write personalized emails to address specific customer concerns and provide accurate information. Resolve renter inquiries regarding property listings availability rates and booking processes.Handle irate customer complaints with empathy and professionalism finding effective solutions to ensure customer satisfaction.
- Administrative Tasks: Coordinate with internal staff members to address customer inquiries escalate issues when necessary and facilitate smooth operations. Assist with scheduling and coordinating cleaners (primarily Filipino) for property cleaning and maintenance tasks. Maintain accurate records of customer interactions inquiries and resolutions in the CRM system.Perform general administrative duties such as data entry document management and organizing schedules.
Requirements
- Detailoriented individual with strong organizational skills and the ability to multitask effectively.
- Excellent communication skills both written and verbal with a customercentric approach.
- Proven problemsolving abilities and the capability to resolve customer issues independently.
- Selfmotivated and able to work independently while also collaborating effectively within a team.
- Proficiency in MS Office and Google Suite for creating documents spreadsheets and email communication.
- Experience with CRM systems is a plus showcasing your ability to manage customer data effectively.
Detail-oriented individual with strong organizational skills and the ability to multitask effectively. Excellent communication skills, both written and verbal, with a customer-centric approach. Proven problem-solving abilities and the capability to resolve customer issues independently. Self-motivated and able to work independently while also collaborating effectively within a team. Proficiency in MS Office and Google Suite for creating documents, spreadsheets, and email communication. Experience with CRM systems is a plus, showcasing your ability to manage customer data effectively.
Employment Type
Full Time
