Critical Logistics Service Agent

The employee will ensure timely and accurate movement of all freight and information while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices while also offering exceptional support and assistance to our Customer Service departments.

DEPARTMENT: SERVICE CENTER

JOB LEVEL:

MAIN RESPONSIBILITIES:

General

• Understand department process flow constantly looking for areas of improved efficiency.
• Interact with our customers in arranging their international shipments and ensure smooth and timely freight process flow
• Be proactive and finding solutions for our customers keeping them advised during and after shipment processing and offering alternative solutions where required
• Contribute to maintaining good relationships with suppliers (Airline carriers trucking companies and others involved).
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Follow department process flow and looking for best practices to improve operational efficiency and productivity
• Create and update DLSOPs
• Escalate issues to Management when necessary with no delay
• Participate in the transition of new customers if necessary

Order receipt / Quoting

• Receive shipment orders from customers & acknowledge within required timeline
• Prepare present and manage pricing/quoting process

Shipment processing

• Execute bookings on behalf of the customer using the appropriate booking tools
• Execute routing of the shipment and update the operational system as needed
• Arrange pickup of the freight including communication with the service provider ensuring all information labels and documents are provided timely and in an accurate manner
• Prepare and edit transport documents and ensure accurate and timely data entry into our operational system
• Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline
• Complete DG check list of all DG files prior delivery to the airline
• Daily contact with airlines (booking) and trucking companies (for all pickup request)

Followup & measurement

• Ensure the follow up of CLS shipments and the delivery once customs cleared
• Maintain communication with destination branches alert and handover shipment to the appropriate branch contacts
• Ensure continuous communication with customer and destination offices throughout the entire shipment movement
• Use tracking and visibility tools execute reporting if any delays with correct event code in our operational system
• Track key performance indicators (KPIs) and ensure visibility with customers
• Prepare dashboards and analyses for evaluations/meetings quarterly or when needed

Sales:

Support the supervisor/manager:

• Proactively provide pricing alternatives routing solutions and technical assistance to customers
• Respond to requests for proposal quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Participate to retention calls.

People:

• Develop into a lead / supervisor
• Assist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Systems:

• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements.

Personal Development:

• Meets company standards of 52 hours training per      year per employee.
• Attend training classes when required
• Complete mandatory training when required
• Attend DG certification every 2 years

Qualifications :

PROFESSIONAL SKILLS:

The agents of the Service Center within Expeditors International Romania S.R.L will prove the following competencies:

• 1 to 2year related experience and/or training; or equivalent combination of education and experience
• Good market and product knowledge
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
•     Experience in the handling of hot shipments on any MOT preferable air and truck but not limited
• Understanding of air and brokerage documentation process it is considered a plus
• Proactive strong organizational skills.
• Good computer skills (Excel Word).
• IATA certification (preferred but not mandatory)
• DG certification (preferred but not mandatory)
• Have a passion for high profile high pressure shipments moving at a fast pace
• Ambitious willing and able to take the next step on in your career
• Able to negotiate
• Fluent in English.

Additional Information :

Work schedule: Monday Friday with availability on weekends and night shifts. 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime