Key Account Service Manager - Plano TX Hybrid

Company andPosition Overview

Company

Our Client is an asset based thirdparty logistics 3PL) provider of freight and transportation logistics outsourcing solutions and information services. Theyhave an extensive network of motor carrier services in North America with employees nationwide.

Their customers have access to our trucks as well as a network of over 60000 transportation providers worldwide that include contract motor carriers railroads air freight carriers and ocean carriers. Their transportation services help businesses around the world optimize the handling movement and management of their shipped goods. While they span the globe they personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency reducing operating costs and enabling a more rewarding customer experience.

Position

The Key Account Sales and Service Manager is responsible for handling the companys important key clients daily operations. This position develops and expands relationships with the customers while understanding their supply chain needs and seeking continuous business expansion.

Responsibilities

• Oversees daily operations including load coverage customer care delivery billing and reporting
• Participates in meetings with Key Account members management other departments and customers. Creates and presents reports for customers and management
• Frequently meets with customers in person to maintain and develop the relationship and address customer needs and to cultivate a strong relationship with the customers
• Leads business reviews with clients to discuss performance issues and opportunities
• Advises clients on domestic and international transportation and logistics
• Analyzes client data and market conditions to support strategic decisionmaking
• Identifies and resolves client issues. Ensures customer inquiries are answered promptly
• Negotiates rates and service contracts
• Supervise a team of employees that supports the Key Account departmental function
• Trains internal staff and customer team members as needed
• Reports notable daily external and internal events to the Department Manager
• Acknowledges plans and executes assignments in a timely manner
• Generates and reviews daily weekly and monthly reports for internal and external purposes. Reviews staff KPIs and addresses gaps to fulfill department duties
• Conducts special projects assigned by the manager

Qualifications

• Bachelors Degree preferred
• 5 years of logistics distribution and transportation experience
• 2 years in managing and supervising a team
• Domestic and international sales experience preferred but not required
• This position requires the ability to travel up to 30 of the time
  • Travel could be more during the initial training period

Required Skills and Competencies

• Must have excellent communication skills both verbal and written.
• Must possess excellent customer service skills.
• Must possess the ability to communicate professionally with all levels of customers and internal senior leadership.
• Must possess strong negotiation and problemsolving skills
• Must possess the ability to identify opportunities for business development.
• Must be proficient in Power Point and other Microsoft Office Platforms
• Possess leadership and staff development skills
• Possess knowledge in logistics supply chain and OTR (OverTheRoad) distribution