Product Owner Roadside Assistance Workflows mfd

At SIXT were revolutionizing Customer Service by automating workflows endtoend! Our Customer Service Transformation team designs seamless humanlike digital interactions that enhance customer experiences worldwide. As part of this innovative team youll create a seamless customercentric journey that enhances service efficiency and delivers faster more intuitive support when it matters most.

Collaborate closely with Tech Product and Data Science experts to design and implement scalable digital workflows that optimizes Roadside Assistance automation. Leveraging AI NLP and automation technologies you will ensure a frictionless customer experience from request to resolution.

If youre resultsoriented datadriven and ready to shape the future of digital Customer Service join us and make an impact! Then apply now and send us your documents in English.

YOUR ROLE AT SIXT

• As the Product Owner for Roadside Assistance and Workflows you will play a key role in a large and technologically advanced omnichannel service ecosystem including Salesforce Genesys Cognigy etc.
• You will build a new level of customerfocused Roadside Assistance experience for our customers by automating workflows endtoend integrating with omnichannel tools Conversational AI touchpoints. This stateoftheart architecture needs to cross the boundaries between our own and our vendors technology proving realtime orchestrating when it matters most
• Ensure the bestinclass customer and agent experience by designing and implementing seamless workflows leveraging automation and cutting edgetechnologies where you work together with crossfunctional Tech teams such as Software Engineering Data Science and Digital Experience
• Lead the product implementation of Roadside Assistance automation implementing an Agentic AI experience where feasible
• You define and drive KPIs while establishing an experimentation framework

YOUR SKILLS MATTER

• You have 5 years of experience in digital product management working in agile environments (Scrum/Kanban) and scaling product teams.
• You excel at designing and optimizing complex multiplatform workflows; experience in automating customer service processes is a plus.
• You are skilled in multicultural stakeholder management collaborating across time zones building consensus and making strategic decisions.
• You have strong analytical conceptual and strategic thinking skills turning ambitious visions into reality and continuously improving product performance using KPIs.
• You are pragmatic and resultsdriven tackling challenges with a handson approach inspiring teams and fostering continuous learning and growth.

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• WorkLife Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Wellbeing Private health insurance to support your wellbeing
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Additional Information :

About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!

Remote Work :

Yes