Key Account Representative
Key Account Representative
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Salary Not Disclosed
1 Vacancy
Job Description
The ARM GROUP is hiring Product Claims Manager/Key Account Representative for an industryleading client.
Location: Charlotte NC Atlanta GA or Barnwell NC
Purpose of the Job: The Product Claims Manager performs intake processing required inspection and negotiations case closure and credit entry functions for post sales warranty claims. The Key Account Manager manages daily processing of orders and ensures internal and external customer expectations are met.
General Responsibilities:
- Demonstrates proficiency using datainput systems and applying computer applications such as databases ERP system transportation portals browsers and phone systems.
- Maintains a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.
- Builds relationships with Key account buyers customer claims managers logistics groups internal departments and sales teams.
Claims Manager Responsibilities:
- Directly oversee all customer warranty sales claim processes
- Process and/or review all high threshold customer claims and follow up as needed
- Maintain database integrity of claim records
- Regularly report warranty claims information to management
- Initiate/authorize claims inspections for high threshold claims. Includes follow up with the customer with finalized reports and settlement.
- Review all inspection reports and send/authorize written determination to customer.
- Review and negotiate claim approvals to insure that material costs and diagnosis are equitable and within the established guidelines and standards.
Key Account Representative Responsibilities:
- Process and release new orders.
- Timely communication of inventory outages and delayed or extended lead times.
- Collaborate with internal and external teams to ensure alignment of production to ensure timely delivery
- Tracks orders and shipments daily to ensure flow to customer
- Tracks and monitors late pickups invoicing and deliveries to provide feedback to customers and internal departments
- Manages order flow through SAP inventory system and customer portals
Professional Experience:
- Excellent written and oral communication skills
- Previous customer service or sales experience with direct written and verbal communication.
- Flooring construction interiors industry experience are beneficial.
Education and Technical Skills Profile:
- Bachelors degree required.
- Strong skill set in the use of Office suite (Excel) (Word) (Outlook)
- Experience using SAP or other ERP system (S4 preferred)
- Data analysis collect organize and interpret data
- Organization and time management skills
- Experience in utilizing various software systems for sales Microsoft 365 Suite
- Practical verbal and written communication skills
Environment and Behavioral Profile:
- Must be able to interface with others at all levels from executive to hourly.
- Anticipate changes assess the situation by stepping back identify conditions to implement solutions identify consequences and assess/analyze risks.
- Agility in take the initiative move into action quickly once decisions are made adapt your working mode to take into account changes
- Cooperation listen to others and take into account their points of view explain your points of view and priorities to gain support look for synergies (within and outside the team) to improve overall results work with others to achieve common objectives
- Make continuous progress take new approaches implement best practices challenge others ideas to enhance them demonstrate openmindedness promote new ideas and test them.
Mobility and Physical Requirement Profile:
- Rolebased in the United States (Barnwell SC Atlanta GA or Charlotte NC) No relocation provided
- Travel up to 20
- In office 34 days per week with potential for 12 days at home per week.
Disclaimer :
ARM GROUP is committed to fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender identity sexual orientation national origin genetic information sex age disability veteran status or any other legally protected basis.
We actively encourage applications from individuals with diverse backgrounds including people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.
By applying for this job you consent to allow representatives of ARM GROUP LLC to contact you regarding your candidacy. This may include communication via email phone text or other means deemed appropriate by ARM GROUP LLC. Rest assured your information will be handled confidentially and used solely for recruitment purposes.
Its important to note that ARM Group LLC does not interfere in the decisionmaking process regarding your selection or rejection. The ultimate decision to hire or reject your candidacy lies solely with the client organization with whom we have an agreement to source candidates for their consideration.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. All applicants must submit to background checks and drug screening.
Applicants for this position must be legally authorized to work in the United States. Please be aware that this position does not meet the employment requirements for individuals with F1 OPT STEM work authorization status.
Employment Type
Full Time
