Senior Staff Engineer - ServiceNow ITSM
Senior Staff Engineer - ServiceNow ITSM
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Salary Not Disclosed
1 Vacancy
Job Description
- Plan Service Delivery workflows and translate requirements for development.
- Maintain standards and approaches defined for the Service Request process.
- Vet all incoming enhancement requests related to portal/catalog items.
- Serve as a Business Analyst for all catalogrelated requests.
- Represent Network Connectivity Services requirements with the ServiceNow team ensuring successful integration.
- Lead the design implementation and maintenance of ITSM processes using ServiceNow ensuring alignment with industry best practices.
- Manage and optimize the ServiceNow platform to support ITSM processes including Incident Management Problem Management Change Management and Service Catalog.
- Collaborate with stakeholders to define and document business requirements translating them into technical solutions on the ServiceNow platform.
- Develop and deliver training programs to educate users on ITSM processes and the effective use of ServiceNow.
- Monitor and analyze ITSM metrics generating reports to identify trends areas for improvement and opportunities for automation.
Qualifications :
Must have Skills: ITSM tools IT Service Management with Atlassian Solutions ServiceNow.
- Bachelors degree in information technology Computer Science or a related field.
- Advanced degree preferred.
- Minimum 5 years of experience in IT Service Management with at least 5 years of handson experience with ServiceNow.
- Proven track record of successful ServiceNow implementations and process improvements.
- Strong understanding of ITIL frameworks and their application within an ITSM context.
- Strong understanding of Network Connectivity Services workflow including LAN WAN Datacenter and Network Security.
- Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.
- Analytical mindset with the ability to troubleshoot complex issues and develop innovative solutions.
- Leadership experience with a demonstrated ability to lead and mentor a team.
- ServiceNow certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) are highly desirable.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Computer Science
- Docker
- Kubernetes
- Python
- VMware
- C/C++
- Go
- System Architecture
- gRPC
- OS Kernels
- Perl
- Distributed Systems
