Technical Operations Manager
Technical Operations Manager
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5years
1 - 1
1 Vacancy
Job Description
Hiring: Technical Operations Manager Fully Remote!
Join a dynamic team managing offshore clients in a fastpaced techdriven environment. Drive operational excellence streamline cloudbased solutions and oversee technical delivery. Collaborate with global teams ensuring smooth system integrations and process optimization. Must have strong leadership and problemsolving skills.
Requirements
Technical Operations Manager: responsible for providing 1st and 2nd Level Support for the Technical Helpdesk. You will identify which case falls under which category and ensure that all daytoday operational activities are carried out in a timely and reliable way.
Being an expert of OTM s product suite and working closely with the development team and the 3rd party software providers as needed you will be responsible for providing excellent customer service technical expertise to our partners and internal IT support to colleagues across OTM offices globally.
The main responsibilities of the role include:
Provision of support through compilation of accurate details of the problem reported initial investigation where appropriate and using escalation in line with company policy and guidelines
Driving the resolution of tickets through to closure by working closely with colleagues and the customer and ensuring regular updates
Compilation of service reports for partners including driving investigations of critical service faults
Administration and maintenance of the Helpdesk ticketing system Jira Service Desk
Monthly reporting on helpdesk activity and adherence to external and internal SLA requirements
EDUCATION AND QUALIFICATIONS
University Degree (BSc or higher) in a related discipline (e.g. Systems Engineering Computer Science etc
5 years of relevant experience
Experience with Linux systems
Excellent English oral and written communication skills
Customer oriented with an eye for detail and a thorough and methodical approach
A well organised approach to juggle different projects and able to work under pressure
Ability to work both independently with minimal supervision and in a teamoriented collaborative environment is essential
Ability to complete tasks handle challenges think creatively and provide quality solutions within tight deadlines and budget
Strong technical skills including servers networking components including Cisco VPN and other
IT Support
Employment Type
Full Time
