IT Support Engineer Austin TX
IT Support Engineer Austin TX
Posted on :
26-03-2025
Employer Active
1 Vacancy
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Job Description
We are an Outsourcing company seeking a Technical Support Specialist based in Austin TX to work for one of our clients a global technology manufacturer. This person will work onsite providing level 1 enduser support to local employees and developing technical support materials such as user guides and walkthroughs.
Required Qualifications:
- 3 years of experience in writing creative simple userfocused support content.
- 1 years of professional technical troubleshooting expertise on operating systems including Windows Mac iOS and Android.
- Demonstrated exceptional writing and editing skills following a style guide.
- Demonstrated knowledge of HTML and CSS.
- Experience with exploring AI tools to improve content and efficiency.
Requirements
Preferred Qualifications:
- 5 years of experience in writing creative simple userfocused support related content.
- 2 years of professional technical troubleshooting expertise.
- Knowledge and experience with Agile practices.
- Familiarity with ServiceNow Content Management System.
- Excellent communication and strategic planning skills while being selfmotivated with a focus on .
Preferred Qualifications: 5+ years of experience in writing creative, simple, user-focused, support related content. 2+ years of professional technical troubleshooting expertise. Knowledge and experience with Agile practices. Familiarity with ServiceNow Content Management System. Excellent communication and strategic planning skills, while being self-motivated with a focus on .
Employment Type
Full Time
Key Skills
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