Service Level Manager and Dashboards
Service Level Manager and Dashboards
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10 years of relevant experience
Sound knowledge and provable experience with Cyber Security KPIs KQIs
Provable experience on designing and facilitating the implementation of Cyber Security Dashboards
Sound knowledge and wideexperience with KPIs & KQIs and formal reporting on User Experience
Experience in leading Dashboard development teams and working groups in military IT environments
Experience in leading and instructing technical teams implementing KPIs and KQIs
Sound knowledge of Dashboard UX Design Transition and Operation processes with proven experience on one of these processes
Sound knowledge of ITIL processes with proven experience on one of these processes
Sound knowledge and experience of IT Service Level Management
Experience in writing UX Deliverables Requirements documentation and understanding translations into technical solutions
Sound experience in reporting and use of BI tools
Sound knowledge and experience with monitoring tools and techniques on measuring service quality
Being the main interface with customers receiving understanding further developing and documenting the requirements related to Cyber Security KPIs and KQIs
Develops a service performance dashboard design methodology document it and present it in various forums where customers are involved
Translates highlevel customer and business requirements into actionable technical level requirements
Communicates with SDMs customers and other stakeholders and maintains common agreement
Translates the KPI requirements into technical terms to enable automation of KPI dashboard reporting
Tasks and guides data analysts for technical implementation of new or improved KPIs
Ensures monitoring and reporting of agreed KPIs provision of services and quality of delivered services
Produces technical documentation and status reports
Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners
Requirement management for data visualization through selfservice dashboards
Actively supports and engages with experts and stakeholders to ensure continuous improvements are identified through review and benchmarking processes
Employment Type
Full Time
