Level 3 Senior Engineer - Managed Service Provider
Level 3 Senior Engineer - Managed Service Provider
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Job Description
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
Were looking for a highly skilled and experienced Level 3 Engineer who is passionate about delivering extraordinary customer experiences. In this position youll leverage your technical expertise to solve complex IT challenges implement innovative solutions and ensure the stability and security of our clients IT environments.
Technical Support & Troubleshooting
- Deliver expert-level technical support for high-priority escalations involving servers networks and cloud-based applications with deep proficiency in the setup configuration implementation and troubleshooting of Microsoft 365 solutions including Admin Center Entra Intune Purview Defender and migration processes.
- Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently.
- Implement and maintain robust backup and disaster recovery solutions.
- Prioritize incidents and service requests to meet or exceed defined SLAs.
Manage and monitor client IT infrastructures including servers networks and storage systems.
- Conduct regular system health checks updates and maintenance tasks.
- Enforce security protocols and industry best practices to protect client data and systems.
- Ensure all manufacturer firmware and software updates on firewalls switches routers access points and other peripheral devices are current.
- Identify recurring issues through proactive monitoring and develop processes for permanent resolution.
Lead IT infrastructure projects including system upgrades migrations and new technology implementations.
- Coordinate with clients and internal teams to ensure projects are completed on time and within scope.
- Prepare clear project documentation and progress reports for stakeholders.
Build and maintain strong trusting relationships with clients to ensure high satisfaction levels.
- Host regular client meetings to review service performance address concerns and plan future initiatives.
- Identify opportunities for improvement in client environments and recommend strategic solutions.
Maintain thorough and up-to-date documentation of IT assets configurations and activities.
- Prepare and present detailed reports on system performance incidents and project outcomes.
- Minimum of Bachelors degree in Computer Science Information Technology or a related field.
- 10 years of experience in IT support and system administration.
- Expert knowledge of Microsoft Windows environments and virtualization technologies.
- Deep understanding of networking protocols infrastructure and security best practices.
- Exceptional problem-solving analytical customer service and troubleshooting skills.
- Excellent communication and interpersonal skills for effective client engagement.
- Project management experience is a plus.
- Relevant certifications (e.g. CCNA CCNP MCSA) are preferred.
Competitive salary and benefits package tailored to your experience and contributions.
- Opportunities for professional development and career growth within our team.
- A collaborative supportive work environment where your expertise is valued and your contributions directly impact client success.
- Performance-based bonuses
- Health Vision and Dental Insurance
- Paid Time Off
If youre passionate about IT driven by continuous improvement and ready to apply your expertise in a challenging and rewarding role wed love to hear from you.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
Employment Type
Full-Time
