Customer Service Executive
Customer Service Executive
Posted on :
26-03-2025
Employer Active
1 Vacancy
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Job Description
leader in innovative energyefficient smart air conditioning systems delivering
sustainable solutions that enhance user comfort and contribute positively to the environment. Our
collaborative and creative team is committed to pushing the boundaries of technology and
excellence.
Key Responsibilities:
1. Handle Customer Inquiries: Respond to customer calls emails and chats in a timely and
professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve customer complaints concerns and issues
promptly and efficiently.
3. Provide Product/Service Information: Educate customers on product features benefits and
usage.
4. Process Customer Requests: Handle customer requests such as order cancellations returns and
exchanges.
5. Maintain Customer Records: Update customer information and interaction history in our CRM
system.
6. Collaborate with Internal Teams: Work with sales marketing and operations teams to resolve
customer issues and improve overall customer experience.
7. Meet Performance Targets: Achieve customer satisfaction firstcall resolution and other
performance targets.
Requirements
Requirements:
1. Education: High school diploma or equivalent required; degree in a related field (e.g. customer
service communications) preferred.
2. Experience: 12 years of customer service experience preferably in a call center or customer
facing environment.
Requirements: 1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience: 1-2 years of customer service experience, preferably in a call center or customer- facing environment.
Employment Type
Full Time
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